Ratings based on 973 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Not enough buffet, sometimes it takes longer refill
by A verified traveler
Posted 28 Oct 2024
It looks like is a new building but you can see that the management are not taking a good care of the hotel. It look messy. And starting to looks careless.
by A verified traveler
Posted 23 Oct 2024
acceptable
by A verified traveler
Posted 22 Oct 2024
there was blood in the sheets so disgusting.
by A verified traveler
Posted 11 Oct 2024
love it
by A verified traveler
Posted 30 Sep 2024
Super servicio de las personas que atienden en el desayuno
by A verified traveler
Posted 29 Sep 2024
Muy buen hotel
by A verified traveler
Posted 14 Sep 2024
The staff is great and loved the city view.
by A verified traveler
Posted 10 Sep 2024
Noisy. Old towels and one of them was dirty. Understaffed, but they were amicable and polite.
Comment from Hotel Management
13 Sep 2024 by Holiday Inn & Suites Puebla Angelopolis, Hotel Management
Dear GuestThank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the noise and the condition of the towels. This does not reflect the high standards we strive to maintain.We are also aware of the challenges our staffing has faced, but we are glad to hear that our team remained friendly and polite throughout your visit. Rest assured, we are addressing these issues to ensure a more comfortable experience for our future guests.We hope to have the opportunity to welcome you again and provide you with a better stay.
