Ratings based on 151 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2020
In the page promotion said breakfast was included but at the hotel they didn't respect that. Restaurant had a very slow service.
Comment from Hotel Management
1 Apr 2020 by anonimo, Hotel Management
Hola, lamentamos que se hayan presentado estos inconvenientes durante tu estancia. Estamos trabajando para mejorar todos estos detalles y que tu experiencia sea más agradable. Gracias por tus comentarios
by A verified traveler
Very bad service, difficult and expensive to reach
Posted 22 Mar 2018 on HotelsThis hotel has made a great effort to reinvent colonial grandeur but lacks all basic services, hot water didn't work for most of the stay and the local staff was incredibly rude and couldn't even be bothered to do try provide some of the most basic service concepts. The place is WAY far from any other location and it's near impossible to get taxis unless you use the hotel's own service that charge tripple of the local rates so it very quickly becomes massively expensive staying here and not worth the price you pay.
by A verified traveler
Beautiful place but lacks service
Posted 16 Mar 2018 on HotelsThe place is beautiful but very difficult to find and there is little guidance from the hotel as to how to get there, only a single sign on the road which is RIGHT in a curve and easy to miss. The staff is not very well educated and lacks multiple basic skills for basic hotel management.
by A verified traveler from Los Angeles
Needs upgrade
Posted 9 Feb 2018The staff is friendly however the property needs major upgrades for the basics; hot water, towels, drawers and restaurant service.
No hot water!! There is an electric motor over the shower that we were told would give hot water but all we got was luke warm water and for only 2-3 minutes. That alone is a no no. But then we needed more towels and we were told they ran out of clean towels because they were used at the pool. Our first morning we went to the restaurant and waited over 20 minutes while a larger party that arrived after us was being serviced,mind you the place was almost empty. They just decided to ignore us two... we walked out. The rooms have no drawers, just vintage tables. So we checked out 4 days early and booked another hotel. It was worth loosing money so not to stay here again.
Comment from Hotel Management
14 Feb 2018 by Hotel, Hotel Management
We appreciate your comments, we are sorry for the bad experiencie you had during your stay at our hotel.
Your comment is very important for us we will work on it to give a better service.
Thanks.
by Angela
Enjoyable stay
Posted 12 Dec 2017 on HotelsThe hotel is very charming. Enjoyed the atmosphere. The employees were attentive and nice. We met the owner while in the dining room. The food in the dining room was very good.
Comment from Hotel Management
9 Jan 2018 by Hotel, Hotel Management
Thank you for your comments we hope to see you soon
Recommended
for Everyoneby A verified traveler from NE
Posted 10 Oct 2016
Pros: Beautiful property in a quiet setting; Restaurant on site was fair. Room clean and well maintained.
Cons: Beds were hard. Had one morning when portions were smaller and served colder than expected.
Recommended
for Everyoneby A verified traveler
Beautiful setting
Posted 30 Aug 2016
Pros: Peaceful setting
Cons: We were told the hotel will be renovated; hopefully they will not make many updates as the original architecture is beautiful and just needs maintenan
Location: Far from downtown. Not much to do nearby, not an easy access due to location and unpaved entrance
Very peaceful setting. Prices are fine, but due to the distance from downtown should try and stay affordable after the renovation.
by Steven
Posted 12 Aug 2016 on Hotels
by A verified traveler
Rustic and Beautiful Hacienda
Posted 14 May 2016 on HotelsVery interesting and rustic hotel. It literally was an old "hacienda" in another era and we found ourselves wondering about the history behind this place. The rooms were spacious and clean. We had no issues with the bathrooms, and one room even had a little sitting room.
by Donald from Lima, Peru
Great option if you want to get away
Posted 10 May 2015 on HotelsGreat hotel if you want to find a place that has lots of character. The hotel is a beautiful old hacienda complete with tunnels, old Mexico feel, rustico furniture, and lots of space. You will love how secluded you feel from the city even though you are still in the city. My favorite hotel in Puebla.
