Ratings based on 660 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Guests should have a slipper for moving around in the room, tiles are very cold. Otherwise it is a pleasant stay.
by A verified traveler
Posted 15 Nov 2024
It was close to the places I wanted to visit in the Historic Centre
Comment from Hotel Management
20 Nov 2024 by Lisa, Hotel Management
Thank you so very much, Margarita! Delighted to know you admired our services. Please give us another opportunity to serve you again. Regards, Lisa
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Lisa, Hotel Management
Hey, Guadalupe! Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Lisa
by A verified traveler
Posted 9 Nov 2024
I love this place is amazingthanks to all the staff very friendly 💕
Comment from Hotel Management
12 Nov 2024 by Noah, Hotel Management
We are extremely sorry to know this, Alma! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Barbara, Hotel Management
Thanks for the positive rating, Juan! Hope to welcome you again soon. Regards, Barbara
by A verified traveler
Posted 4 Nov 2024
Very good location
Comment from Hotel Management
8 Nov 2024 by Lisa, Hotel Management
Hi, Rafael! Thank you so very much for your kindness. We are absolutely thrilled that you enjoyed your visit with us and we hope to see you again, soon. Regards, Lisa
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Lisa, Hotel Management
Hey, Alma! Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Lisa
by A verified traveler
Posted 23 Oct 2024
i love the area is really good
Comment from Hotel Management
4 Nov 2024 by Lisa , Hotel Management
Heartfelt thanks for saying that, Gloria! This adds more responsibilities to our shoulder to ensure that your journey in the future is nothing more than fantastic. Regards, Lisa
by A verified traveler
Posted 23 Oct 2024
It’s beautiful hotel with excellent staff service, but I didn’t like the smell of the sink in the bathroom.
Comment from Hotel Management
24 Oct 2024 by Lisa, Hotel Management
Hi, Juana! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Lisa
by A verified traveler
Posted 30 Sep 2024
Asked to pay parking fee. Could not open the room 3 times.
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Kazuhiko! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
