Ratings based on 140 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
22 Jul 2024 by Eva, Hotel Management
Hi, Cirilo! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Eva
by A verified traveler
Convenient and easy going
Posted 29 Apr 2024 on HotelsThe first night at the lavanda room was super noisy when people knock the fron door in the middle of the night, for the second night I ask for a fan so the little noise of the fan doesnt let other noises in, and had a perfect night sleep.
Comment from Hotel Management
3 Jun 2024 by Eva, Hotel Management
Thank you for rating us positively, Monica! It is so disheartening to see our valued guest unsatisfied with our services. We will surely work upon the shared feedback to improvise our services in the future. Have a nice day ahead :) Regards, Eva
by A verified traveler
Posted 18 Mar 2024
Me and my mom enjoyed our stay. Different from your traditional hotels.
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Elizabeth! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.
by A verified traveler
Posted 20 Feb 2024 on Hotels
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Thanks for the positive rating, Clive! Hope to welcome you again soon. Regards, Noah.
by A verified traveler from El Centro
Posted 20 Feb 2024
Great, Hotel would stay there again
Comment from Hotel Management
7 May 2024 by Ammy, Hotel Management
Hi, Maria! We are glad you have taken time out to rate us highly. Having your love and encouragement we feel blessed. Regards, Tim.
by A verified traveler
Posted 30 Jan 2024
Clean but very small room especially the bathroom. There were many small mosquitoes in the room, although they were not bad, it was annoying to see them all the time in the room.
There’s a restaurant in the same building and the noise is very loud especially Friday night and Saturday
by A verified traveler
Posted 5 Jan 2024
The hotel has character and its quiet. We were checked in on ground floor so its convenient for luggage. The courtyard layout is interestijg. Easy to walk to zocalo where there r plenty restaurant options and easy to browse main market.
The downside is the doors r not shut completely so cold air gets in. I imagine it will be great in summer.
But the shower is far from ideal. The water is super scorching hot and u cant adjust to somewhere in between even if u turn on a little of the cold tap. We took it for only one day and its because we r enroute to cholula and hot air balloon.
Comment from Hotel Management
23 Jan 2024 by Dewi, Hotel Management
Hi, Hoon! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Dewi
by A verified traveler
Posted 17 Oct 2023
It's a pretty hotel in a good location. The staff were helpful. Our room was large. The hot water was slow to come in. It took 10 minutes and then was only lukewarm. The television would turn off unexpectedly and was not reliable.
Comment from Hotel Management
3 Nov 2023 by Noah, Hotel Management
Thank you for your appreciation, Roxanne! We hope to give you a consistent service every time. Regards, Noah
by A verified traveler
Posted 26 Jul 2023
It’s a former convent and it’s really peaceful and quiet. The property has great seating areas to relax. This is in someways a trip to old Mexico. The colors of the buildings are amazing and very calming. Great staff, hot shower, fast internet and very secure. Within a short distance are many restaurants, bars and cafes.
The Zocalo is 6 minutes away. Close but far enough away. This is now my choice when I come to Puebla.
Comment from Hotel Management
29 Jul 2023 by Eva, Hotel Management
Hi, Merrill! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Eva
by A verified traveler
Posted 10 Jul 2023
My second stay and this hotel is in a quiet area, clean, great courtyard to sit in, internet was great, shower was hot and easy 6 minute walk to Zocalo and many restaurants.
Comment from Hotel Management
15 Jul 2023 by Maria, Hotel Management
Hi, Merrill! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Maria
