Ratings based on 170 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2023 on Hotels
by A verified traveler
Posted 5 Nov 2022
Our first trip to Puebla, the staff was SUPER friendly and helpful. The Manager David was very helpful and even arranged for our taxi to catch a real early flight out of Puebla and even offered to personally take Us to the airport if necessary. Very close to the Zocalo , quiet , comfortable rooms. Casa Padua Made our first trip to Puebla a very Memorable one. Thank You, The Rodriguez Family
Comment from Hotel Management
5 Nov 2022 by David Bernal /Gerente General, Hotel Management
Hola Kimberly & miguel Rodriguez, Muchas gracias por tomarse el tiempo para plasmar su comentario. Nos alegra saber que la atención y el servicio fueron de su agrado. Personalmente fue un placer tenerlos en Casa Padua, y poder ofrecerles nuestra atención. Nuestro equipo, trabaja día a día para brindar un servicio de calidad. nuevamente Saludos cordiales.David Bernal /Gerente General
by A verified traveler
Charming
Posted 4 Aug 2022 on HotelsNice quiet clean Colonial style hotel just 4 blocks for the main square. Lots of good restaurants within walking distance. Staff was friendly, beds were great. We slept well. Our room entrance was from a courtyard, which we used as an outdoor space.
Comment from Hotel Management
4 Aug 2022 by david, Hotel Management
Thank very much Mr. Frank, It was lovely to have such respectful and friendly guests. What a pleasure that you were able to appreciate this your hotel and the nearby options, we look forward to seeing you again.
by A verified traveler
Posted 25 Jun 2022 on Hotels
Comment from Hotel Management
1 Jul 2022 by DAVID, Hotel Management
Hello Mr. james, it was a pleasure for us to welcome you, we look forward to see again..
by A verified traveler from Sam Diego
Posted 30 Mar 2022
This hotel got a lot of five star reviews and not sure why? Five stars to me means like wow, 4 Seasons type stuff. Don’t expect anything like that with this hotel! There were signs that said spa and gym but they were both closed and I got the impression they were just that “signs”!
With that being said the hotel was quite and clean. The location was just a couple of blocks from the historic district which was nice. The internet worked well in the room. The staff was friendly and made sure we had fresh towels and water everyday.
I spoke with my girlfriend and We both agreed that 3.5 was a reasonable rating. I would like to mention that compared to the other hotels in the area this would rating would be among the highest. The reason being in my opinion that since every building in the historic district is over 300 years olds!
Comment from Hotel Management
6 Apr 2022 by Javier, Hotel Management
Hello Donald, we appreciate your visit, we hope to see you soon so you can see the new things we are working for you. We are very sorry that the renovation wasnt finished while you were here
by A verified traveler
Posted 17 Jan 2022
We booked hotel because of the location, very closed to downtown and cathedral, museums, restaurants. The hotel building established in 1604, looks very homey and cozy inside. Beds and pillows are comfortable, was missing some chairs that we can sit down or put our clothes. Bathroom was clean and sink needs some hooks for towels. We loved sitting outside in the yard, although we were only one guests there. Breakfast was tasty, but i feel like they need to work on new menu like American style with eggs/hash browns. There breakfast was Mexican spicy/chilly style. Pancakes were super good and tasty. Service was slow. Overall we liked our stay.
Comment from Hotel Management
20 Jan 2022 by Casona San Antonio , Hotel Management
Gracias por compartir tus comentarios , estamos trabajando para poder superar su expectativas , los esperamos pronto.
by A verified traveler
Posted 6 Jan 2020
Comment from Hotel Management
8 Jan 2020 by Donají, Hotel Management
¡Muchas gracias por sus buenos comentarios! Seguimos a sus órdenes en esta su casa, los esperamos pronto.
by A verified traveler from Mexico
Posted 9 Dec 2019 on Travelocity
Great experience. Kindly receiving and clean room
Comment from Hotel Management
13 Dec 2019 by Donají, Hotel Management
Thank you very much for your good comments! We wait for you soon in this house.
by A verified traveler
A beautiful boutique hotel with a wonderful staff.
Posted 17 Sep 2019 on HotelsA beautiful boutique hotel with a wonderful staff. They were great with our family. We will return for sure.
Comment from Hotel Management
19 Sep 2019 by Itzel, Hotel Management
It was a pleasure for us to have you here!
We appreciate your comments that help us to be better every day.
See you soon back! :)
by A verified traveler from Los Cabos
Posted 30 Jun 2019
Great hotel. Very quiet and great location. Very nice room
Comment from Hotel Management
4 Jul 2019 by Itzel Donají, Hotel Management
¡Gracias por sus comentarios!
Nos es grato saber que disfrutó su estancia, junto con su linda familia.
Los esperamos pronto de vuelta en esta su casa.
