Ratings based on 60 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Hotel Aroma Staf, Hotel Management
Recibimos su calificación, gracias por su preferencia en Puebla
by A verified traveler
Posted 13 May 2024
The area is safe and the staff is super friendly. The floor of our room felt gritty and the shower was such a fine mist of water that bathing took quite a while. But we chose not to spend a lot of money, and for the money we spent, it was acceptable. Having coffee right downstairs was a plus!
Comment from Hotel Management
24 May 2024 by Hotel Aroma Staf, Hotel Management
Gracias por su estancia en Puebla con nosotros. Esperamos verlos pronto en Hotel Aroma.Saludos
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Hotel Aroma Staf, Hotel Management
Muchas gracias por su preferencia al hospedarse con nosotros en la ciudad de Puebla.
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
5 Feb 2024 by HOTEL AROMA STAF, Hotel Management
Gracias por su preferencia al hospedarse con nosotros en la Ciudad de Puebla.Esperamos darles la bienvenida pronto.
by A verified traveler
Posted 13 Dec 2022
The safe in the room didn't work and the staff didn't know how to get it working. The floor was never cleaned and made my socks black after walking around for a couple minutes. I had no towels, no shampoo, no soap. The shower head was broken and sprayed water everywhere causing the floor to become very wet. I was charged 120 pesos to have 2 kg of laundry cleaned. After being told it would only be 60 pesos. My hotel in downtown CDMX charged 30 pesos per kg. The hostess was very strange when I checked out. I gave her the key and she immediately started typing on her phone. I asked her if I needed to do anything else and she said no without looking up. Very strange. Never again.
Comment from Hotel Management
4 Jan 2023 by Hotel Aroma, Hotel Management
Thank you for your comments, is not strange do the fact that we do not promote lundry or elavator. Any extra services is extra charge and service by 3th party. Regards.
by A verified traveler
Posted 25 Nov 2022
by A verified traveler
Posted 7 Sep 2021
This historical hotel - former casa- is situated two blocks from zocalo and booming streets filled with vendors. It was a great location, with helpful staff, and was a very unique Mexican hotel.
It was very clean with WiFi and Netflix. The bathrooms are upstairs in your suite, the only downside of the 200 year old house was the water pressure, but that is to be expected in a historical home. They offer complimentary breakfast appetizers and coffee. Would stay here again!
Comment from Hotel Management
7 Sep 2021 by Jonathan, Hotel Management
thank you for review .we will check the water pressure. you were great hosts and we hope to see you again soon. Best regards , Casa Hotel Aroma 406.
by A verified traveler
A hotel we recommend.
Posted 10 Feb 2020 on HotelsWe very much enjoyed our stay at Hotel Aroma. It was conveniently located and the staff were very helpful and friendly. The room was spacious and the King-size bed was comfortable. Also, the coffee is delicious!
However, it was a bit chilly in the mornings when we ate breakfast because the door of the foyer is open and the temperature was only 8 degrees!
Comment from Hotel Management
10 Feb 2020 by Jonathan, Hotel Management
We appreciate your comments and will take into consideration your feedback. Best Regards, The Casa Hotel Aroma 406 Team
by A verified traveler
Posted 23 Sep 2024
Muebles muy viejos , la puerta se cierra a las 10 de l noche y tiene que esperar a que le abran en una calle insegura
Comment from Hotel Management
24 Sep 2024 by Hotel Aroma Staf, Hotel Management
Gracias por su preferencia, efectivamente es un casa en el centro histórico de Puebla con 300 años, el mobiliario es original de diferentes épocas en formato de museo, y acomodado en habitaciones para crear la ambientación del siglo pasado.
by A verified traveler
Posted 17 Sep 2024
Excelente ubicación
Comment from Hotel Management
18 Sep 2024 by AROMA STAF, Hotel Management
Gracias por su preferencia al descansar con nosotros
