Ratings based on 467 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Loved everything about this place. It’s very clean and nice. However the staff is not very friendly nor welcoming.
Comment from Hotel Management
25 Nov 2024 by Dear Diana, Hotel Management
Dear Diana, thank you for your feedback! We’re glad to hear you loved the cleanliness and ambiance of the hotel. We’re sorry to hear that the staff wasn't as friendly or welcoming as you expected. We’ll share your comments with our team to improve in this area. We hope to welcome you back and provide you with a better experience.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Estimado Jorge, Hotel Management
Estimado Jorge ¡Gracias por elegirnos! Nos alegra saber que tu experiencia fue tan satisfactoria. Esperamos tener la oportunidad de darte la bienvenida nuevamente muy pronto. ¡Hasta la próxima!
by A verified traveler
Posted 31 Oct 2024
Very nice hotel and staff. The food at the restaurant is not very good.
The spa is amaizing!
Comment from Hotel Management
31 Oct 2024 by Dear Melanie, Hotel Management
Dear Melanie, thank you for your feedback! We're glad to hear you enjoyed our hotel and staff, as well as the amazing spa. We're sorry to learn that the restaurant did not meet your expectations, and we appreciate your input as we strive to improve. We hope to welcome you back for another stay soon!
by A verified traveler from Mexico City
Posted 25 Oct 2024
Great property
Comment from Hotel Management
26 Oct 2024 by Dear Cesar, Hotel Management
Dear Cesar, thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at our property. We hope to welcome you back soon for another great experience!
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Estimado Gabriel , Hotel Management
Estimado Gabriel. Nos alegra saber que tu estancia fue tan satisfactoria. ¡Esperamos verte de nuevo pronto!
by A verified traveler
Posted 3 Sep 2024
It’s a very solid 10 folks - across the board. Not to be passed by! A TEN!!!
Comment from Hotel Management
3 Sep 2024 by Dear Gregory, Hotel Management
Dear Gregory, thank you for the fantastic review! We're thrilled everything was perfect. We look forward to welcoming you back soon!
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Estimado Pedro, Hotel Management
Estimado Pedro ¡Muchas gracias por la excelente calificación! Nos alegra saber que tu experiencia fue positiva. Esperamos tener el placer de recibirte nuevamente pronto.
by A verified traveler
Posted 26 Aug 2024
Everything was great about this place
Comment from Hotel Management
27 Aug 2024 by Dear Israel, Hotel Management
Dear Israel, thank you for your positive feedback! We're thrilled to hear you enjoyed everything. We look forward to welcoming you back soon.
by A verified traveler from East Stroudsburg
Posted 11 Aug 2024
Excellent experience from the minute we checked in to the minute we checked out.
Comment from Hotel Management
12 Aug 2024 by Dear Sebastian, Hotel Management
Dear Sebastian thank you for your feedback! We’re thrilled to hear that your experience was excellent from check-in to check-out. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Aug 2024
Perfect location. Clean nice walk able area.
I would give 5 stars except I felt the concierge was not helpful. I asked for taxi from airport before arriving and they gave huge inflated price and wanted a bank transfer. Taxis and Uber very easy and cheap there. Also when I wanted to do a tourist Cholula day trip they made it hard and said not available the day we wanted, but they are available all the time in the park nearby at a huge tourist office. Spa facial was nice massage but not for what we paid and asked for. So that it the only reason no 5 stars. otherwise awesome area, very clean great food. I heard breakfast was included in other guests but since we paid through expedia it was not included for us, so keep that in mind if it is important.
Comment from Hotel Management
12 Aug 2024 by Dear Jaqueline, Hotel Management
Dear Jacqueline thank you for your feedback and for sharing your experience. We’re sorry to hear that the tour didn’t meet your expectations and we’ll take your comments into account for improvement. We’re glad you enjoyed the location, cleanliness, and food. We’d be delighted to welcome you back on your next visit. See you soon!
