Ratings based on 34 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Cleanness was not up to par for a proper/big hotel . Bedsheets, pillows, and towels were all dirty. Lotion was not refilled from previous guest use. Dining service was slow and staff would often forget the small orders.
With regard to our driver, he did not have a proper place to sleep in the drivers room. They only had few beds set up; failing to adhere to the Driver Association requirements and regulations on the number of beds required.
The above two items were brought up to staff and the on duty manager attention, however nothing proper was done to address these issues. Will definitely not be recommending this hotel to other, unless a properly regulatory check is done and ensured.
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
A fair choice for Pondy, which lacks good hotels
Posted 13 Aug 2024 on HotelsAlways surprised that Pondicherry does not have any decent, modern, full-facility five-star hotels, given Marriott and GRT have opened great top-notch hotels in Trichy and Madurai etc. This is quieter than the Accord, though also on a busy street. Two issues seem to get mentioned in the comments: hair in bedding and bad smells. I encountered both, after accidentally lifting the bottom bed sheet to see some long black hairs stuck to mattress lining. The smell from carpet area was tolerable but noticeable. Breakfast was good, but really disliked the loud jazz music being played at that time. Indoor pool area is limited and not as good as photos suggest. Felt quite stuffy. Steam room not free for general guests. Fine for a night, but I wouldn't be planning a holiday here. Too far from anywhere nice, like a beach or park. Right off chaotic street. Photos are misleading!
by A verified traveler
Posted 15 Jul 2024
Properties and room were clean and well maintained. Staff were courteous . 1 km from white town . Property is not at white town and in middle of extremely crowded shopping area, not at all desirable area. Room floor 4 and below have carpet and has strong camphor odor . Odor was so strong that it was not livable . We have to change the room to floor 5 which has hardwood flooring and no odor. Hotel management were kind enough to accommodate us by giving two club rooms.
by A verified traveler
Posted 6 Jul 2024
Amazing property, room is super clean and staff are very friendly, breakfast is amazing quality of the hotel and room is excellent.
by A verified traveler
Posted 30 Jun 2024
Very good hotel to stay and relax
by A verified traveler
Posted 19 Jun 2024
Dining at the property itself was very good but no good restaurant within walking distance.
by A verified traveler
Posted 14 Jun 2024 on Hotels
by A verified traveler
Posted 5 Jun 2024 on Hotels
by A verified traveler
Posted 4 Jan 2024
