Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Dionysia Dimitroula, Hotel Management
Thank you very much for reviewing Grecotel Pallas Athena! We hope to have the pleasure of welcoming you back soon! Warm Regards, Dionysia Dimitroula Front Office Manager
by A verified traveler from Glendale
Posted 30 Oct 2024
The staff are extremely friendly and helpful! The breakfast was enjoyable. And the room was nice and clean.
Comment from Hotel Management
1 Nov 2024 by Dionysia Dimitroula, Hotel Management
Dear LaTonda,Thank you for your kind words! We're so pleased to hear that our team’s friendliness and helpfulness made a positive impression on your stay. It’s also wonderful to know that you enjoyed breakfast and found your room comfortable and clean. We appreciate you taking the time to share your experience, and we hope to welcome you back soon for another enjoyable stay.Warm regards,Dionysia DimitroulaFront Office Manager
by A verified traveler from Roma
Posted 30 Oct 2024
Nice staff
Comment from Hotel Management
1 Nov 2024 by Dionysia Dimitroula, Hotel Management
Dear Lorenzo,Thank you for your kind words! We're delighted to hear that you appreciated our team's friendliness. We strive to make every guest feel welcome and well taken care of, so your feedback means a lot to us. We hope to welcome you back soon!Warm regards,Dionysia DimitroulaFront Office Manager
by A verified traveler
Posted 29 Oct 2024
Customer service was excellent! They did their best to accommodate our early arrival as well as late check out. The vreakfast was amazing! It was good experience
Comment from Hotel Management
29 Oct 2024 by Dionysia Dimitroula, Hotel Management
Dear Allyson,Thank you for your wonderful review! We’re thrilled to hear that our team provided excellent customer service and could accommodate your early arrival and late check-out. It’s also great to know you enjoyed our breakfast! We’re delighted you had a good experience with us and look forward to welcoming you back soon.Warm regards,Dionysia DimitroulaFront Office Manager
by A verified traveler
Posted 21 Oct 2024
Polite, clean, and professional staff. Beautiful property. I would highly recommend to anyone.
Comment from Hotel Management
21 Oct 2024 by Dionysia Dimitroula, Hotel Management
Dear Richard,Thank you for your fantastic review and high recommendation! We’re thrilled that you enjoyed our beautiful property and found our team polite, clean, and professional. It was a pleasure to have you with us, and we hope to welcome you back for another exceptional stay in the future.Warm regards,Dionysia DimitroulaFront Office Manager
by A verified traveler from Sarasota
Posted 20 Oct 2024
I was enthralled with the photos of the rooms and the hotel in general. And, very happy that the photos matched the room we were assigned. Staff was exceptional from start to finish. We had two previous hotels in Athens for our trip to Greece and luckily this was our final booking and the most accurate in images and description. Yes, there is a little wear and tear but normal not excessive. Enjoy!
Comment from Hotel Management
21 Oct 2024 by Dionysia Dimitroula, Hotel Management
Dear Daniel,Thank you so much for your kind words and thoughtful review! We’re delighted to hear that you enjoyed your stay and that our hotel met your expectations, especially with the room living up to the photos you saw. It’s always wonderful to know that we contributed positively to the final leg of your trip to Greece.We’re also happy to hear that our team made a great impression on you, and we appreciate your understanding regarding the normal wear and tear. Your recommendation means a lot to us, and we hope to welcome you back for another enjoyable stay in the future!Warm regards,Dionysia DimitroulaFront Office Manager
by A verified traveler
Posted 22 Sep 2024
The staff was very friendly and always helpful. The rooms are individually decorated; and they have a nice assortment of hot and cold breakfast selections. The surrounding area is quiet, and there is plenty of shops and restaurant options within easy walking distance.
Comment from Hotel Management
23 Sep 2024 by Dionysia Dimitroula, Hotel Management
Dear Yvette,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay and appreciated our friendly and helpful staff, individually decorated rooms, and the variety in our breakfast selection. It’s great to know that you found the surrounding area peaceful with plenty of shops and restaurants within easy reach.We look forward to welcoming you back for another pleasant stay!Warm regards,Dionysia DimitroulaFront Office Manager
by A verified traveler
Posted 5 Sep 2024
Front staff super friendly, room always clean, breakfast buffet amazing. Only black mark was the a la carte dinner and the service.
Comment from Hotel Management
6 Sep 2024 by Dionysia Dimitroula, Hotel Management
Dear Avery,Thank you for taking the time to share your feedback with us! We’re delighted to hear that you found our front staff friendly, enjoyed the cleanliness of your room, and loved our breakfast buffet.We’re sorry to hear that your experience with the à la carte dinner and service did not meet your expectations. Your feedback is important, and we will share your comments with our team to see how we can make improvements.We hope to have the opportunity to welcome you back for an even better experience in the future!Warm regards,Dionysia DimitroulaFront Office Manager
by A verified traveler
Posted 3 Sep 2024
Great hotel and stay!! Only complaint was that you could not lower the temperature than 21 degrees on the thermostat (while it allowed you to lower it, it didn’t do anything to make it cooler). Called Reception & confirmed this was intentional
Comment from Hotel Management
4 Sep 2024 by Dionysia Dimitroula, Hotel Management
Dear Nitish,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay with us.We apologize for any inconvenience you experienced with the thermostat. We appreciate you bringing this to our attention and will certainly review your comments with our team to see how we can improve.We hope to have the pleasure of welcoming you back soon!Best regards,Dionysia DimitroulaFront Office Manager
by A verified traveler
Posted 2 Sep 2024
Great staff
Comment from Hotel Management
4 Sep 2024 by Dionysia Dimitroula, Hotel Management
Dear Marianne,Thank you for your kind words! We’re thrilled to hear that you found our staff to be great. Our team takes pride in providing exceptional service, and your feedback means a lot to us.We look forward to welcoming you back soon!Best regards,Dionysia DimitroulaFront Office Manager
