Ratings based on 660 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
The parking garage uns under construction no notification was giving and the entrance was poorly marked. Staff were dismissived of concerns expressed.
Comment from Hotel Management
17 Nov 2024 by Karlie B., Hotel Management
Thank you for visiting the Provo Marriott Hotel & Conference Center and for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. I appreciate you bringing these items to our attention and taking the time to leave comments where we can enhance our guests’ experience and improve our services.I have shared your feedback with our hotel team to have proper notification of the parking construction and understanding our guests concerns. We will certainly use your constructive feedback to improve the quality of our service and hotel. Evaluations like these help us improve our hotel to fit the needs of our guests.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 31 Oct 2024
The property is in a great area. Close to the airport and close to town. All staff was amazing as well. I will be returning.
Comment from Hotel Management
1 Nov 2024 by Karlie B., Hotel Management
Jacob,Thank you for your comments and review. We are happy you enjoyed your visit with us at the Provo Marriott hotel and Conference Center. We look forward to serving you again soon.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Karlie B., Hotel Management
Laura, Thank you for choosing the Provo Marriott Hotel and Conference Center and for your review. We hope to serve you again when your travels bring you back to Provo.
by A verified traveler
Posted 3 Sep 2024
Ok
Comment from Hotel Management
4 Sep 2024 by Karlie B., Hotel Management
Mark, Thank you for your review and visiting the Provo Marriott Hotel and Conference Center. We hope to see you soon!
by A verified traveler from Reno
Posted 2 Sep 2024
Very noisy. I used ear plugs to sleep. The room was clean and the bed was comfortable. There was just too much outside that made it noisy.
Comment from Hotel Management
4 Sep 2024 by Karlie B., Hotel Management
Norma,Thank you for taking the time to share your recent experience with us. It is through guests' feedback that we continue to improve the service we provide.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. I appreciate you letting me know your experience here at the hotel, and your comments where we can improve our guests’ stay. I am so sorry to hear your room was noisy and disrupting your peaceful stay. This is absolutely not our standard nor the experience we are trying to create for our guests. Our Engineering team will be researching this from your room to fix it. We will certainly use your constructive feedback to ensure we provide excellent service to our guests.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.
by A verified traveler
Posted 25 Aug 2024
Enjoyed the cleanliness and the breakfast.
Comment from Hotel Management
26 Aug 2024 by Karlie B., Hotel Management
Douglas, Thank you for being our guest at Provo Marriott Hotel & Conference Center. We are glad you enjoyed our hotel and breakfast! We look forward to serving you again when your travels bring you back to Provo.
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Karlie B., Hotel Management
Platt,Thank you, we appreciate your kind review and look forward to your next stay at Provo Marriott Hotel & Conference Center.
by A verified traveler
Posted 22 Aug 2024
Nice location, easy to access and to get to other main venues and shopping.
Comment from Hotel Management
22 Aug 2024 by Karlie B., Hotel Management
Thank you, we appreciate your kind review and look forward to your next stay at Provo Marriott Hotel & Conference Center.
by A verified traveler
Posted 11 Aug 2024 on Orbitz
I forgot what a great hotel this was. Convenient and great staff.
Comment from Hotel Management
12 Aug 2024 by Karlie B., Hotel Management
Jennifer, Thank you for your comments and review. We are happy you enjoyed your visit with us at the Provo Marriott hotel and Conference Center. We look forward to serving you again soon!
by A verified traveler
Posted 3 Aug 2024
Very nice hotel. Clean, quiet, and safe!
Comment from Hotel Management
5 Aug 2024 by Karlie B., Hotel Management
Jamee, Thank you, we appreciate your kind review of the Provo Marriott Hotel and Conference Center! We look forward to your next stay at Provo Marriott Hotel & Conference Center. We truly appreciate the support.
