Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Auburndale
Posted 30 Oct 2024
I am a frequent traveler and asked the desk clerk to put my wife and me on the 2nd floor and her mom on the first floor being 85. She could not put us on the 2nd floor as she indicated the rooms were blocked this time of year. I did not like this but figured we be OK if the rooms above us remained empty. Yes, this was a slow time of year so figured again we would be safe. Late that night people were checked in the rooms not directly above us, but I was not happy that there was anyone above us. Our last of 3-nights was significantly impacted as the room directly above was now rented...?!? I called to complain about the thin floors and the ridiculous noise from the people above, the night clerk apologized, and noise stopped till 5:30am the next morning when the circus opened above and woke me and my wife up (note my wife is a night worker and she wear ear plugs - she even heard the folks above). Now, I am not complaining that the hotel rented the rooms above us, I am complaining and find in unacceptable that we were not allowed to rent this room above...? As a frequent traveler for my career I know to stay on top and stay far away from elevators and ice machines, this hotel has a great location, but never and I mean never should anyone stay in a ground floor room - very badly insulated and run obviously.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Steve - GM, Hotel Management
We are pleased that you enjoyed your stay with us and appreciate you posting a review. Thank you for choosing to stay with us and we hope you will return.
by A verified traveler
Posted 28 Oct 2024
Staff was extremely friendly. Room was clean, and bed was very comfortable. It was even a continental breakfast in the morning. We would definitely stay again.
Comment from Hotel Management
29 Oct 2024 by Steve - GM, Hotel Management
Customer service and cleanliness are at the top of our priority list. Thank you for letting us know that you found our staff to be "extremely friendly" and your room "clean" with a "comfortable bed". We look forward to welcoming you back.
by A verified traveler
Posted 28 Oct 2024
The property is very well maintained and cleaned. Friendly staff. Convenient location.
Comment from Hotel Management
28 Oct 2024 by Steve - GM, Hotel Management
We are pleased that you found our property to be "well maintained" and clean and our staff "friendly". Thank you for choosing to stay with us and for taking your time to post a review for us.
by A verified traveler
Posted 26 Oct 2024
The staff was excellent!!!
Comment from Hotel Management
28 Oct 2024 by Steve - GM, Hotel Management
Customer service is very important to us. We are pleased that you found our staff to be "excellent"-thank you for letting us know. We hope that you will come to stay with us again.
by A verified traveler
Posted 23 Oct 2024
Room was clean. Housekeeping staff wonderful. Desk clerks very rude. Not marked as handicapped accessible. Was told I needed to look at photo of property to know there were stairs. Changed room to first floor however, bathroom was not easily accessible for using a cane and certainly not a walker. No wheelchair accessibility.
Comment from Hotel Management
23 Oct 2024 by Steve - GM, Hotel Management
Thank you for choosing to stay with us and for letting us know about your experience here with us. We are pleased that you found your room to be "clean" and our housekeeping staff "wonderful". We are sorry that our desk clerks were not up to your standards. We strive to have all of our guests feel welcome and comfortable and will continue to do so moving forward.
by A verified traveler from Monmout Jct
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Steve - GM, Hotel Management
We are pleased that you enjoyed your stay with us! Thank you for choosing to stay at CCI and for taking your time to post a review for us. Both are much appreciated.
by A verified traveler from Ridgefield
Posted 21 Oct 2024
This place is perfect. The rooms are large and very nice. They have everything you need in the room. Very quiet and clean. The staff is super friendly. I would definitely return and would certainly recommend it
Comment from Hotel Management
22 Oct 2024 by Steve - GM, Hotel Management
Thank you for letting us know that you found us to be "perfect" for you! Customer service and cleanliness are at the top of our priority list. We are pleased that you found your rooms to be "large and very nice", our staff "super friendly" and our property "quiet and clean". Thank you for choosing to stay with us and for your high recommendation. Both are much appreciated.
by A verified traveler
Posted 19 Oct 2024
It was quiet, and everyone was friendly!
Comment from Hotel Management
21 Oct 2024 by Steve - GM, Hotel Management
Customer service is very important to us; we are pleased you found our staff to be "friendly" and our property to be quiet. Thank you for choosing to stay with us and for posting a review. We hope we will welcome you back.
by A verified traveler
Posted 13 Oct 2024
Some rooms need a refurb and rooms by reception noisy
Comment from Hotel Management
14 Oct 2024 by Steve - GM, Hotel Management
Thank you for taking your time to post a review for us. We find all comments to be helpful moving forward. Thank you for choosing to stay with us.
