Ratings based on 179 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 22 Jul 2024
Very off after hours check in process. The place was really dark and locked up. Had to use our cell phone lights just to see a small sign on the door to call a number to get jn, then retrieve our room keys from a lock box. After that, was okay. Plenty of parking, but dark area with very little lighting after hours.
Comment from Hotel Management
15 Aug 2024 by La Réception, Hotel Management
Thank you for sharing your experience with us. We are sorry to hear that the after-hours check-in process was complicated and that the lack of lighting made your arrival less pleasant.We understand that the darkness and the check-in process may have caused some discomfort, and we apologize for this experience. We will review our lighting system and signage to ensure that late arrivals are more seamless in the future.We are nevertheless pleased to hear that your stay went well and that you found parking available. We appreciate your feedback as it helps us improve our guest experience.If you return to our property, please do not hesitate to contact us directly so that we can make your next stay as pleasant as possible, from the moment you arrive. Thank you again for your feedback.
by A verified traveler
Posted 5 Jun 2024
No service all day and night
by A verified traveler
Lovely hotel to relax
Posted 7 Aug 2023 on HotelsLovely hotel & staff
Comment from Hotel Management
24 Aug 2023 by La réception, Hotel Management
Cher Kévin, Nous vous remercions d’avoir publié un 10/10 suite à votre récente visite au Zénia hôtel & Spa***. Nous sommes ravis que nous ayons su répondre à vos attentes. En espérant vous revoir très bientôt pour une expérience toute aussi réussie!Cordialement, La réception
by A verified traveler
Unusual Location
Posted 20 May 2023 on HotelsIt’s different, not what you expect from the outside. Staff were friendly, it was clean. Just an unusual location in between shopping outlet, but pleasantly surprised
Comment from Hotel Management
4 Jul 2023 by The manager, Hotel Management
Hello,Thank you for your feedback!Regards,The manager
by A verified traveler
Posted 30 Oct 2022 on Hotels
Comment from Hotel Management
11 Nov 2022 by Sonia M, Hotel Management
Bonjour Monsieur,Nous sommes désolés si votre séjour n a pas été à la hauteur de vos attentes.Nous aurions aimé connaitre les raisons d'un tel retour.Cordialement,Sonia M
by A verified traveler
A great overnight stay.
Posted 7 Oct 2022 on HotelsVery welcoming & efficient staff. A good sized room & shower room. A large comfortable bed. The swimming pool & sauna area is very nice. There’s a nice restaurant at the hotel & a Chinese restaurant next door.
Comment from Hotel Management
13 Oct 2022 by Sonia M, Hotel Management
Dear Jacqueline, Thank you for your comments following your stay at the Zénia Hotel & Spa. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with all our team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an impeccable service. Waiting to welcome you again, we ask you to believe in the expression of our best sentiments. Sincerely,
by A verified traveler from San Ramon
Posted 23 Apr 2022
by A verified traveler
Posted 24 Nov 2024
Good option for a stop over in cambrai
Spa facility nice
Breakfast also nice
A bit far out in commercial zone than center
by A verified traveler
Très bien
Posted 4 Oct 2024 on HotelsPersonnel accueillant, reposant et agréable
Comment from Hotel Management
28 Oct 2024 by La Réception , Hotel Management
Bonjour,Merci beaucoup pour votre commentaire ! Nous sommes ravis que l'accueil et l'attention de notre personnel aient contribué à rendre votre séjour reposant et agréable. Votre satisfaction est notre priorité, et vos retours sont une belle motivation pour notre équipe. Au plaisir de vous accueillir à nouveau !
