Ratings based on 992 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jan 2025
Recommend recycling. We were upgraded only when there were problems with our initially assigned room
Comment from Hotel Management
11 Jan 2025 by Jimmy Molter ~ Managing Partner, Hotel Management
Kamen, we appreciate your business and this 5/5 rating. We are currently working on developing a recycling program utilizing our current storage and processing facilities. I am not aware of the circumstances regarding your unit or upgrade, but i can assure this situation will receive my personal attention.
by A verified traveler
Posted 7 Jan 2025
Beach is very close to the ocean which is great. It is very fun for the kids
Comment from Hotel Management
11 Jan 2025 by Jimmy Molter ~ Managing Partner, Hotel Management
Sheetal, thank you for posting this kind review. I too find our proximity to the beach to be very convenient. Your patronage is appreciated; we hope to see you again.
by A verified traveler
Posted 6 Jan 2025
This resort was nothing short of amazing. We had a wonderful time celebrating my birthday. Garey, the resort butler was so attentive and really made it easy to schedule things to ensure our stay was fun filled. He went above and beyond to make sure my birthday trip was fun!
Comment from Hotel Management
11 Jan 2025 by Jimmy Molter ~ Managing Partner, Hotel Management
Danielle, wow, thank you for sharing your stay with us. We are so happy to hear you had a wonderful experience at our property. I will be sure to pass along your kind words to Garey. We look forward to seeing you the next time you all visit the Turks and Caicos Islands.
by A verified traveler
Posted 6 Jan 2025
Family Vacay for new year’s eve.
It was exactly what we needed, quite, relaxation and amazing beach.
The only negative was the food quality and service was not outstanding. Staff was very nice and courteous at all times, but simple they need to improve that aspect a little bit more.
Regarding food quality, we literally had to leave the premises every day to find something decent for lunch and dinner.
Will I go back? For the price that I paid I most definitely not.
Comment from Hotel Management
11 Jan 2025 by Jimmy Molter ~ Managing Partner, Hotel Management
Mariano, we appreciate you taking the time to post a review, especially a 5/5. Your comments regarding the restaurant will be discussed in our next staff meeting so we can work on improving the culinary experience.
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Jimmy Molter ~ Managing Partner, Hotel Management
Thais, thank you for your patronage and this terrific rating. I hope you will favor us with a return visit
by A verified traveler
Posted 3 Jan 2025
limited transportation to other places.
Comment from Hotel Management
11 Jan 2025 by Jimmy Molter ~ Managing Partner, Hotel Management
Krishna, thank you for this terrific rating. I will look into additional transportation option.We hope to see you again when your travels bring you back to Grace Bay
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
11 Jan 2025 by Jimmy Molter ~ Managing Partner, Hotel Management
Daydria, we appreciate you taking the time to leave this generous rating regarding your recent visit to the Windsong on the Reef. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Jimmy Molter ~ Managing Partner, Hotel Management
Jocelyn, your rating is greatly appreciated. We hope to see you again when your travels bring you back to Grace Bay.
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Jimmy Molter ~ Managing Partner, Hotel Management
Bradley, your 5/5 rating was a great Christmas present. Thank you for choosing Windsong, we look forward to seeing you again.
by A verified traveler
Posted 23 Dec 2024
Staff was very friendly. Loved eating beachfront .
Comment from Hotel Management
31 Dec 2024 by Jimmy Molter ~ Managing Partner, Hotel Management
Davide, Thank you for posting this 5/5 rating. It is always pleasant to hear our staff performed well and I will be sure to mention your review in our next staff meeting.
