Ratings based on 997 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The staff is so nice and our room was excellent.
Comment from Hotel Management
27 Nov 2024 by Pamela, Hotel Management
Thank you for your feedback. We're happy to hear you enjoyed your stay and appreciate the compliments. We look forward to seeing you again in the future.
by A verified traveler from Coldstream
Posted 25 Nov 2024
Wonderful all the way around.
Comment from Hotel Management
25 Nov 2024 by Pamela, Hotel Management
Thank you for your wonderful feedback. We're glad you enjoyed your stay with us and look forward to seeing you again in the future.
by A verified traveler
Posted 23 Nov 2024
Nice location, a bit older property, clean, good beds and furniture, great pools and beach. Overall relaxing and enjoyed my time there.
Comment from Hotel Management
25 Nov 2024 by Pamela, Hotel Management
Thank you for your feedback. Nice to hear you enjoyed your stay and found our location to be convenient. Glad you also enjoyed the pool and beach. We hope to see you again in the future.
by A verified traveler
Posted 20 Nov 2024
The in room coffee was terrible! (lol)
We used the shuttle daily, it it would be good to have a shuttle that traveled further west and to the grocery store.
The staff was lovely and helpful! We felt very safe! Our room was clean and well maintained.
The lobby needs updating. The landscaping needed attention.
Overall, those were small details that would improve a nice place. The location isn’t great for active young people, but it is great for families and those not interested in night life and partying!
Comment from Hotel Management
20 Nov 2024 by Pamela, Hotel Management
Thank you for your feedback. We're happy to hear you enjoyed your stay and appreciate the compliments on our staff and accommodations. We hope to see you again in the future.
by A verified traveler
Posted 15 Nov 2024
We had a fantastic stay at Ocean Club Resort. I'd highly recommend it. The property is very well maintained with a great aesthetic, the staff were friendly and helpful, and the food/drinks at the onsite restaurant were very good. The shuttle to its sister resort, Ocean Club West, made it easy to access the central shopping area and many restaurants. Although we ate most of our meals out, our suite had a washer/dryer and also a full kitchen set up, which I'd imagine would be really great if traveling with a family or if there were nights you'd prefer to cook at home. There are also grills available for use at no charge. Overall a great stay!
Comment from Hotel Management
15 Nov 2024 by Pamela, Hotel Management
Thank you for your wonderful feedback! It sounds like you had a wonderful time. Your review highlights so many great features that would definitely help future guests decide if it's the right place for them. We appreciate the compliments on our well-maintained property, friendly staff, and quality food. Glad you found our complimentary shuttle to our sister resort convenient. Your suite seemed perfect with a washer/dryer and full kitchen setup. Your overall recommendation makes it sound like a perfect blend of relaxation, convenience, and local exploration. Thanks for sharing your experience and look forward to seeing you again in the future.
by A verified traveler
Posted 13 Nov 2024
Suite was perfect size etc. the beach was stunning and staff were amazing.
CONS washer and dryer in our suite did not work properly couldn’t get the washer Started at all and pressure and heat in the shower was below my standards. Hope they resolve this before the next guests.
Comment from Hotel Management
13 Nov 2024 by Pamela, Hotel Management
Thank you for your feedback. Nice to hear your suite was the perfect size and you found the beach stunning. We're sorry to hear the issues you encountered with your washer and dryer and shower. We hope you contacted the front desk, and maintenance was able to fix the problem. We hope to see you again in the future.
by A verified traveler
Posted 9 Nov 2024
Great services and people
Comment from Hotel Management
11 Nov 2024 by Pamela, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Pamela, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 1 Nov 2024
Great resort with amazing beach!
Comment from Hotel Management
1 Nov 2024 by Pamela, Hotel Management
Thank you for your feedback. We're glad to hear you enjoyed your stay and look forward to seeing you again in the future.
by A verified traveler
Posted 31 Oct 2024
My stay here was excellent!!! My room was very nice with a huge wrap around balcony. The property grounds were beautiful and everything looked like it belonged in a magazine. Every single one on staff was amazing! They were super attentive, courteous, and professional. They went above and beyond! Resort is very close to central Grace Bay and many other activities. It was a 3 minute drive to most places; approx. 15-20 minute walk. I would definitely return to this resort.
Comment from Hotel Management
31 Oct 2024 by Pamela, Hotel Management
Thank you for your wonderful review! It sounds like you had an amazing stay! The wrap-around balcony was a perfect spot to relax and enjoy the beautiful surroundings. It's great to hear that our staff made such a positive impact on your experience with their attentiveness and professionalism. Being close to central Grace Bay and having easy access to activities is a big plus too. We look forward to seeing you again in the future.
