Ratings based on 999 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lanham
Posted 18 Nov 2024
Awesome resort i will return. The prettiest waret and beach i have ever seen. The workers at the resort were all friendly and attentive. All inclusive and great price
by A verified traveler
Posted 14 Nov 2024
It was ok nothing to spectacular
by A verified traveler
Posted 6 Nov 2024
The stay at the Alexandra hotel was a complete disappointment. Despite it being a high rated all inclusive resort, it felt more like a motel. The only saving grace was access to their sister property, Blue Haven where the food was better, the staff amazing and the exterior facilities meticulously clean.
Our stay began with a leak over where we were sitting while waiting in reception. This, I took as a random incident but in hindsight, set the tone for the property. From dirty hallways to staff that never re-appeared when asked for something basic like a latte or a drink menu, it did not get better. The peak of this experience had to be the cockroaches in our room and the lack of urgency or attention by staff to remedy. We waited to complain until we saw our second the following afternoon only to be told that while they were not at capacity they couldn't move us until the next day. At some point that same morning, cleaning staff took our old towels but didn't replace them explaining that another team would come by an hour later to bring new ones. We left to their sister property out of frustration (unshowered by the way) but were there new towels in our old room upon return? No. I could go on with additional examples of the lack of care and detail at this hotel but the Expedia character limit doesn't seem to allow me to fit it all. All I will end with is: choose another hotel. I'm still in disbelief at how poorly this place is run.
Comment from Hotel Management
11 Nov 2024 by Guest Services, Hotel Management
Hi Melissa,Thank you for sharing your detailed feedback with us. We apologize that your stay did not meet expectations and for the issues you encountered, particularly with room cleanliness and service response. We're addressing these concerns as a priority to ensure future guests experience the high standards we aim to provide. We appreciate your feedback and will continue working to make necessary improvements.Sincerely,Guest Services
by A verified traveler
Posted 4 Nov 2024
My family and I had a good long weekend at the Alexandra Resort. The food was delicious, but wished more of the restaurants were open or there was more variety. Most of the staff was very friendly, however, during some meals it took a bit of time before we were asked about drinks or receiving our drinks.
The resort itself was clean and the rooms were nice and modern. Worth the time and money staying here. Would definitely come back
Again.
Comment from Hotel Management
11 Nov 2024 by Guest Services, Hotel Management
Hi Therese,Thank you for sharing your experience! We appreciate your feedback on restaurant variety and service timing and will use it to enhance future guest experiences. We look forward to welcoming you and your family back again!Sincerely,Guest Services
by A verified traveler
Posted 3 Nov 2024
Nice
Comment from Hotel Management
11 Nov 2024 by Guest Services, Hotel Management
Hi Temitope,Thank you for your review! We're glad to hear you had a nice experience. We hope to welcome you back for another great stay in the future!Sincerely,Guest Services
by A verified traveler
Posted 31 Oct 2024
Friendly staff, good food and drinks, excellent value. Having the ability to use Blue Haven is a big plus.
Comment from Hotel Management
11 Nov 2024 by Guest Services, Hotel Management
Hi Tim,Thank you for the fantastic review! Access to Blue Haven is indeed a wonderful perk—We're glad you made the most of it!Sincerely,Guest Services
by A verified traveler
Posted 24 Oct 2024
We booked a room that looked nothing like the bedroom that was publicized. We asked for an upgrade, the upgrade was 1.2k more than what was listed on Expedia. Reached out to Expedia, they did not try to match the price.
Front desk gave multiple disinformation about shuttle time which ruined my bday since I planed around the time they initially gave.
Everyone was just not customer service oriented.
I’m very disappointed and displeased with the amount I paid
Comment from Hotel Management
11 Nov 2024 by Guest Services, Hotel Management
Hi Hendjoulie,Thank you for sharing your feedback. We're truly sorry to hear that your stay did not meet expectations, especially given the special occasion of your birthday. We regret any confusion regarding room expectations, shuttle information, and service, as these experiences do not reflect the standards we strive to maintain. Your comments are very valuable to us as we work to enhance the guest experience.Sincerely,Guest Services
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Guest Services, Hotel Management
Thank you!
by A verified traveler
Posted 28 Aug 2024
Great vacation
Comment from Hotel Management
17 Sep 2024 by Guest Services, Hotel Management
Dear Robert,Thank you for your 5-star review! We're thrilled to hear you had a great vacation with us and enjoyed your stay. We look forward to welcoming you back for another fantastic experience!Sincerely,Guest Services
by A verified traveler
Posted 26 Aug 2024
The staffs are nice , the beach so clean , all inclusive worth the money because I stay outside food way more expensive
Comment from Hotel Management
17 Sep 2024 by Guest Services, Hotel Management
Thank you for your review, Tuan! We’re delighted to hear you enjoyed the clean beach and found the all-inclusive experience worthwhile. We look forward to welcoming you back for another relaxing stay.Sincerely,Guest Services
