Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from E. Amherst
Posted 21 Nov 2024
The hotel rooms are very outdated. Upon entering my room it was half the size of any standard hotel room I’ve ever stayed at and I travel a lot for work. Also, the one window inside my initial room was directly aligned to a brick wall and the decor was extremely outdated and had an odor of musky dust. Regardless, the staff at the front desk were extremely nice and accommodated my complaint immediately. For a hotel to be rated 4 Stars, I would ant minimum expect the rooms to be somewhat modern.
by A verified traveler
Posted 21 Nov 2024
The service was very friendly at all levels. There was a self parking lot across the street from the hotel as well as the hotel's valet parking. The room was extra quiet. You heard no noises from outside or the next room. This elegant hotel enhanced the experience by explaining the history and antiques of the property in both paper & electronic formats.
by A verified traveler
Posted 18 Nov 2024
great area to explore. there was mold growing in the bathroom
by A verified traveler
Posted 11 Nov 2024
Hotel staff throughout the hotel were friendly and very accommodating. They gave great recommendations when the restaurant we wanted to go to for dessert closed early.
The VIP benefit was not available, as Expedia stated it would be, however the front desk gave us a $15 credit for the onsite restaurant to use. The Hotel is having a promotion right now of offering free deluxe continental breakfast. They also have free snacks (cookies, chips, nutrigrain bars, trail mix, and more) and coffee 24/7. It was a great surprise to our trip.
by A verified traveler
Posted 9 Nov 2024
Good options were limited didn’t really like the food at the hotel restaurant
by A verified traveler
Posted 7 Nov 2024
I liked the ambience and the customer service.
by A verified traveler
Posted 6 Nov 2024
Very nice quick qiuet rooms
by A verified traveler from chagrin falls
Posted 31 Oct 2024
It was a nice hotel.
Comment from Hotel Management
1 Nov 2024 by fd, Hotel Management
Thank you for the excellent review. We look forward to your next visit to Hotel Providence.
by A verified traveler
Posted 29 Oct 2024
Sketchy location and poorly trained staff. On the street that the hotel is on, there are groups of homeless sleeping.
We arrived at 3 for a 4 pm check in and were told it was too early to check in- it was policy, despite the fact that the reception area was empty. We had requested a handicapped accessible room because it was larger, but when checking in, the clerk looked at us and asked us if we really needed a handicapped room.
We then were placed in a miniscule room. There was little storage and only two hangers in the closet.
We were gone most of the following day and when we returned at 4 the room was not made up. We asked that the room be made up and were told that the staff was too busy and they were not sure when they would get to it. Housekeeping arrived at 6 as we were getting ready for dinner and we told them just to give us fresh towels.
The next morning we went to breakfast at the hotel (which was pretty good) and arrived to find the room made up before we showered. That meant no clean towels for the next day.
When we checked out, they were unable to provide a receipt as the printer was broken. they did not bother asking how our stay was.
I contacted Wyndham hotels and they said that they were sorry about the circumstances, but the hotel was independently owned and we should contact them directly.
Comment from Hotel Management
1 Nov 2024 by fd, Hotel Management
We are so sorry your stay was not excellent. Please contact the hotel directly to discuss your stay.
by A verified traveler
Posted 28 Oct 2024
Homeless concerns
Comment from Hotel Management
1 Nov 2024 by fd, Hotel Management
Thank you for the review. We are currently working with the city to address this issue. We too are concerned.
