Ratings based on 983 Verified Reviews
3.4 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
We loved our stay was great and the room was clean!!
by A verified traveler
Posted 16 Jan 2025
Nice
Comment from Hotel Management
16 Jan 2025 by Hotel Management , Hotel Management
Dear Kevin, Thank you for your thoughtful feedback! We are thrilled to read you enjoyed your stay and appreciate you choosing Extended Stay America. Providing a comfortable and enjoyable experience for our guests is always our top priority. We look forward to the opportunity to welcome you back for another exceptional stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 14 Jan 2025
The only thing I like was the convenient location.
I would not recommend this property. The hallway smelled like urine. The rooms were barely clean (the first one they gave me was not). I could tell the second room they gave me had been cleaned, but it smelled like smoke (in a non-smoking hotel). I was too tired to go anywhere else though. There was barely anything for the 'breakfast included'. Also, there were bugs in the room. I was there 2 nights and saw probably a total of 10 - 1/2-inch, brown, quick bugs. I spent the 3rd night somewhere else. I will never go back.
Comment from Hotel Management
15 Jan 2025 by Hotel Management , Hotel Management
Dear Teresa, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that we did not meet those standards. Your comments regarding the smell, room conditions, and breakfast are concerning, and we will address them with the team to ensure improvements. We truly appreciate your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 11 Jan 2025
by A verified traveler
Posted 9 Jan 2025
by A verified traveler
Posted 7 Jan 2025
by A verified traveler
Posted 7 Jan 2025
Staff was great and patient and kind. The room itself was small and not ideal for me . But if someone who is looking to stay a night without much expectations this is a good place . I did not stay after seeing the room so hopefully those who have stayed full nights can give a better review.
Thank you staff for being kind
Comment from Hotel Management
8 Jan 2025 by Hotel Management, Hotel Management
Dear Kebeh, Thank you for reviewing our hotel. We are glad that you liked our hospitality. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting the area.Sincerely,Hotel Management
by A verified traveler
Posted 29 Dec 2024
Room was extremely dirty with hair and dirt on the bed like an animal had been in the bed. Room smelt like animal as well. Guy at front desk was very nice and let us change our rooms but the cleaning staff needs to step up and make sure the rooms are clean.
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
Dear Amber,Thank you for sharing your experience. We sincerely apologize for the condition of your initial room and for the discomfort it caused. Cleanliness is a top priority, and your feedback will be shared with our housekeeping team to ensure improvements are made. We are glad our front desk staff could assist in promptly resolving the issue. Your input is invaluable, and we are committed to providing a better experience for all guests. We hope you will consider staying with us again so we can demonstrate our commitment to higher standards.Sincerely,Hotel Management
by A verified traveler
Posted 28 Dec 2024
Roaches
Comment from Hotel Management
28 Dec 2024 by Hotel Management, Hotel Management
Dear Boris, We sincerely regret that your experience was impacted by this issue. Providing a clean and comfortable environment is a top priority, and we take such matters very seriously. Our team has implemented measures to address and prevent occurrences like this, ensuring a better stay for all guests. We appreciate your feedback and hope to have the opportunity to welcome you back under improved circumstances.Sincerely,Hotel Management
by A verified traveler
Posted 23 Dec 2024
The breakfast is a joke. It was nutrigrain bars, packaged muffins, and instant oatmeal. No juice, no tea. Place smelled of piss and weed.
Very loud guests
Comment from Hotel Management
24 Dec 2024 by Hotel Management , Hotel Management
Dear alexander, Thank you for sharing your feedback. We regret to hear that your stay did not meet expectations. We apologize for the issues you encountered with the breakfast offerings, as well as the unpleasant odors and noise. Your comments have been noted, and we will work with the team to address these concerns and improve the overall guest experience. We sincerely appreciate your patience and hope for the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
