Ratings based on 21 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2019 on Hotels
It was very pleasant until the very end when my credit card information was stolen and used for an unauthorized purchase.
by A verified traveler
Posted 30 Apr 2018 on Hotels
Friendly, helpful staff and good drivers. Walter and Karen greeted us on arrival and arranged memorable tours for us. They made our stay extra special. This is a beautiful island with many outdoor experiences to enjoy. The hotel is in a good location to take advantage of the outdoors. It has extensive grounds and is well maintained.
by A verified traveler
Stay elsewhere if you can!
Posted 23 Jan 2018 on HotelsThe hotel itself is beautifuly decorated and designed. Praia Banana is stunning and the hotel gardens and scenery is something to appreciate. However, this is where it stops and everything else dissapoints. I wouldn’t be writing this review, but management never responded to my email. The food needs some serious re-think. They charge £50 for lunch per person and then dare to serve ham&cheese toast and some wraps. The full board is supposed to include two guided excursions per day. In reality, they offer only one. On the first day even though you arrive around 11am (due to flights) you cannot do an excursion. You can only do an excursion they take you to even when you ask them in advance. In reality they do not have enough cars to take everyone where they want. And the same cars take people to/from the airport, so you cannot do anything in the morning until 11am! It is only upon us insisting that we were actually taken to another beach rather than Banana and on the last day. The staff don’t communicate with each other at all (our laundry wasn’t picked up for example). In addition the New Years gala which was charged extra was disappointement. We were told that there will be local band. Instead it was a DJ playing music.The food wasn’t great either (all the creamy cakes were all melted by the time they were served). It felt like a village hall fete. When we booked there was this or Bom Bom, but there is now more choice. We are coming back soon, but will give this place a miss.
Recommended
for Everyoneby A verified traveler from Paris
Simply amazing!
Posted 23 May 2017 on Orbitz
Pros: everything!
Location: Remote location, but there's a shuttle to the airport and a car is available to get to the town and nearby attractions
The hotel is in a histocric site with one of the best views you can ever dream of. The staff is very nice and the food was delicious. I can't reccomment it enough! It's one of the best places where I've stayed!
by A verified traveler
Posted 3 Dec 2016 on Hotels
by A verified traveler
Posted 13 Oct 2023
Staff was very friendly and courteous and happily answered all questions.
I wanted to do a small hike on my first day and instead of trying to sell me one of their guided tours they suggested one I could do without a guide, a very nice change of pace compared to other place where profit drives everything.
I did use their guide for a cultural tour around Principe and it was quite good too, the only minor complaint was that the guide struggled a bit with English so information were partly in porteguese and it was difficult to ask follow-up questions.
Food was excellent and I had both lunch and dinner and was pleasantly surprised by each meal.
Breakfast is sparse with limited choices with some fruit, bread, cereal, eggs and sometimes bacon but that is to be expected when you are on a tiny, tiny island.
Since I prefer walking I didn't utilize their beach transport to Banana beach, but that is also a great service and excellent choice after a long day on the beach.
Comment from Hotel Management
17 Oct 2023 by VB, Hotel Management
Thank you for your comments. We are happy that you enjoyed your stay with us.
by A verified traveler
Posted 29 Oct 2022 on Hotels
Comment from Hotel Management
2 Nov 2022 by VB, Hotel Management
Thank you Clemens & Simone! Was a pleasure have you here and that you enjoyed your stay with us.Regards.
by A verified traveler
Posted 24 Feb 2022 on Hotels
by A verified traveler
Vista magnífica
Posted 10 Jan 2022 on HotelsUma antiga roça recuperada situada numa encosta sobre o mar. O nosso quarto com uma vista linda do recorte da ilha sobre o mar
Bem decorado equipado e limpo
Casa de banho grande com banheira com vista para o mar
Bastante limpa
by A verified traveler
Paraíso
Posted 27 Nov 2021 on HotelsA vista da Roça é fenomenal. E o pôr do sol... fantástico.
As praias são paradisíacas.
E o hotel muito luxuoso, com traços coloniais.
A comida também é boa.
O aspeto menos positivo, foi nas restrições de comida. Foi questionado de facto, mas não foi tido em conta.
