Ratings based on 1,000 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
by A verified traveler
Posted 3 Nov 2024
We have a running list of everything that was atrocious about this hotel and it won’t fit here. For starters this is NOT a beach hotel. If you want to go to the beach, you walk 2 miles down a slippery dangerous trail and past homeless with no signage.
The concierge will have you believe because an exact quote “no where else to eat” and only one hike relatively close - that there is nothing else to do there because they want you to spend all your money sitting at their pool eating either wildly overpriced and 2 star food.
The concierge was unbelievably bad.
The doors didn’t lock to the entrance of the building.
It’s loud all night.
You can’t use your deck because the ducks literally attack you. (I have pictures)
However at night, guests can bang away at your door which is horrifying.
I have never had a 1 star stay but this was it.
Only perk is we hated them so much we forced our self to never eat at the hotel which was great because Hanalei bay is 8 minutes away and it’s absolutely amazihg.
by A verified traveler
Posted 16 Oct 2024
Loved the property but my “Oveanview” room overlooked the parking lot which was a HUGE disappointment. And Because i booked on Expedia, we were given NO Marriott points after spending $2200.00, and altho my husband is a Titanium member, we ordinarily have perks like late checkout but not given.
We will never book with Expedia again!
by A verified traveler
Posted 28 Sep 2024
What a beautiful property. The beds are luxurious. I had an amazing nights sleep here. The North side of the island is pretty quiet in September but we loved it.
by A verified traveler
Posted 9 Sep 2024 on Hotels
by A verified traveler
Posted 5 Sep 2024 on Hotels
by A verified traveler
Posted 30 Aug 2024
by A verified traveler
Posted 23 Aug 2024
Loved the pools. Easy access for kids to have fun and great infinity pools and hot tub with views. The blended drinks were great. Had pina colada and daquiris. The restaurant was very convenient and nice outdoor seating. Very close to Hanalei bay beaches and restaurants. Was very convenient to drive to all hikes we wanted to do.
by A verified traveler
Posted 15 Aug 2024
Resort was nice however our room had several problems during our stay such as the dishwasher overflowed and luckily we noticed it before we left the room and stopped the dishwasher or it could have caused significant damage to the carpeting and room. They did fix it when told about it.
The air conditioning was working fine for the first three days but the last three days it was leaking water and we asked them to fix it as it was making the carpet wet in the bedroom. They came right away and said they fixed it. We went for dinner and came back and it was still leaking and the carpet was wet. They came back the next day and said they fixed it and put a large fan in the room to dry the carpet but when we returned to the room it was still leaking and continued like that until we checked out so basically had a leaking air conditioner for three days and wet carpet to walk on in the bedroom.
They did not offer anything to compensate for this annoyance other than two free chocolates....Not very good hospitality for the Westin.
by A verified traveler
Posted 23 Jul 2024 on Hotels
