Ratings based on 110 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
Misleading Room Descriptions and Lack of Attention to Detail
We were very disappointed with our stay at this hotel. The room we booked was advertised on both Expedia and ExtraHolidays.com as having a full ocean view, with photos showcasing stunning, unobstructed vistas. However, upon arrival, we discovered that only timeshare owners are offered full ocean-view rooms, and we were given a partial view instead. This was incredibly misleading and feels like false advertising. If full ocean views are reserved for timeshare owners, this should be made clear in the booking details.
To make matters worse, the room alarm had been left set for 6 a.m., which woke up our baby—definitely not how we planned to start our vacation. When we brought this up to the staff, they claimed housekeeping has no way of knowing if a previous guest left the alarm on. I had to personally show them the indicator light that clearly shows when an alarm is set. It’s frustrating that such a simple issue wasn’t addressed as part of the standard room preparation process.
Another point to note is that the hotel has no air conditioning. While this wasn’t a big issue for us during our stay, it’s something that isn’t advertised clearly, and it could be a dealbreaker for others depending on the time of year.
Overall, the lack of transparency in advertising and the oversight in basic room checks left us feeling let down.
by A verified traveler from Littleton
Posted 19 Nov 2024
by A verified traveler
Posted 23 Sep 2024
by A verified traveler
Posted 31 Aug 2024
Goid
by A verified traveler
Caution When Booking!!
Posted 16 Aug 2024 on HotelsI was notified hours before checking in (while on my flight to the location) that they would not be able to accommodate my stay. The representative told me that the room was part of a timeshare and no longer available to me. This was odd since I received confirmation the night before that my room was ready for checkin. The alternatives provided were not in the same location nor would they comparable. I chose to get a refund and was fortunate enough to find a nearby airbnb as nearby resort locations were booked. Unfortunately the cost of the location was higher and unexpected. This experience was completely unacceptable and I caution anyone looking to book this location.
by A verified traveler
Posted 9 Jun 2024
Beautiful location right on the coastline. Friendly staff. Cleanliness top notch. Enjoyed food trucks on site. Convenient location for the beach, Makai Golf Club, Lumahei beach and Hotel 1. Recommend visiting!
by A verified traveler
Posted 19 May 2024
The only issue was the distance to main attractions like Waimea Canyon, but it was a gorgeous stay and we thoroughly enjoyed our time there.
by A verified traveler
Posted 15 May 2024
3.5 stars feels about right. Nice ocean views, big balcony, and lots of space. Furnishings are of a good but not great quality, a bit dated. We were given an accessible unit for some reason, though we did not request one. The front desk at Shearwater has very limited hours, so if you are checking in after 4 PM, you have to check in at the sister property.
by A verified traveler
Posted 14 May 2024 on Hotels
Fantastic! Everyone should stay here
by A verified traveler
Posted 11 May 2024 on Hotels
