Ratings based on 729 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from trenton
Posted 24 Nov 2024
by A verified traveler from Hudson
Posted 18 Nov 2024
I felted disgusted staying in this place...
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Hugo, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management
by A verified traveler from Dunellen
Posted 17 Nov 2024
No carpeting, old, noisy
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Peter, We would like to express our gratitude for choosing to stay with us. We deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback has been duly noted and will be shared with the relevant personnel. We eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management
by A verified traveler
Posted 12 Nov 2024
by A verified traveler from Tulsa
Posted 9 Nov 2024
It is sorely in need of renovation. Hardly a surface is unscathed by stains, scuffs burns holes, etc.. It’s clean enough and safe. It’s just rundown.
Comment from Hotel Management
10 Nov 2024 by Hotel Management, Hotel Management
Dear Clifford, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. Your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 31 Oct 2024
The stay was great at staff are nice. I’ve stayed here plenty of times and have gotten a late check out for 12pm of no charge but this time they charged me? Idk. The kitchen driver barely works and as many times as i’ve stayed here, i’m assuming all the stoves don’t work that well. The room was clean, however, when i arrived there was a bug on the “clean” towels. i couldn’t even make up what type of bug it was because it startled me and i got rid of it quick. A hotel charging nearly $100 a night should be spotless & continue to give complimentary late check out. That’s a bad business move.
Comment from Hotel Management
1 Nov 2024 by Hotel Management, Hotel Management
Dear Dhelmaliz, Thank you for your positive rating! We hope you had an enjoyable stay. Your feedback is valuable to us and helps identify areas for improvement in our guest services. We apologize for any inconveniences you experienced during your time with us and will share your valuable input with our team. We look forward to welcoming you back in the future and ensuring you have an even better experience.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
I did not like the room. It was dingy peeling paint etc. Because I was there to attend a funeral and was not spending much time in the room I did not ask for a change. I did tell the cleaning lady that I did not need any cleaning all I needed was clean towels. She said she would put them in my room shortly. When I returned from the funeral about 9 PM I had no clean towels. Had to go down to the check in desk where I was told the towels were in the dryer. I waited for the towels and brought them up to my room. When I arrived home I called the corporate office twice and was told I would get a call back from the Head Manager and I never did. I will never stay at any of their locations again.
Comment from Hotel Management
31 Oct 2024 by Hotel Management, Hotel Management
Dear Ivis, Thank you for choosing our hotel during your recent visit to the area. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Thank you for bringing this to our attention. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
Staff was stand off-ish.
The room was clean but the tub was nasty. The appliances are dated and the tv was small.
Comment from Hotel Management
28 Oct 2024 by Hotel Management, Hotel Management
Dear Jason, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Our team is dedicated to providing the best possible service and quality to every guest. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
