Ratings based on 131 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Horrible coffee pots!
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Guest Relations , Hotel Management
Tom,Thank you for taking the time to leave us a review. Please come visit us again soon.
by A verified traveler
Posted 21 Oct 2024
Nice motel
Comment from Hotel Management
21 Oct 2024 by Guest Relations , Hotel Management
Earnest,Thank you for taking the time to leave us a review! Please come visit us again soon.
by A verified traveler
Posted 20 Oct 2024
Room was clean and tub drained
Comment from Hotel Management
21 Oct 2024 by Guest Relations , Hotel Management
Frank,Thank you for taking the time to leave us a review. Please come visit us again soon.
by A verified traveler
Posted 11 Oct 2024
They accomodated my dog and good place to walk her.
Comment from Hotel Management
14 Oct 2024 by Guest Relations , Hotel Management
Earnest,Thank you for taking the time to leave us a review. We love when guests bring their fur-babies with them! Glad you enjoyed your stay. Please come visit us again soon.
by A verified traveler from Fair Oaks
Posted 11 Oct 2024
No elevator, outdated and very confusing layout of hotel.
Comment from Hotel Management
11 Oct 2024 by Guest Relations , Hotel Management
Angelica,Thank you for taking the time to leave us a review. We just completed a hotel-wide remodel but our next projects are getting a hot tub and elevator. Hopefully the next time you are passing through the area we will have those completed.
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Guest Relations , Hotel Management
Diane,Thank you for the 5-Star review! Please come visit us again soon.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Guest Relations , Hotel Management
Randy,Thank you for the 5-star review! Please come visit us again soon.
by A verified traveler
Posted 25 Sep 2024
I asked for a room as far away from the ice maker. I was put directly across from the icemaker. They were shortstaffed housekeeping so had no other rooms cleaned and available. A semi-truck was parked outside our window and ran all night. All attempts to move it failed. The staff said they would unplug the ice machine. Still not unplugged by 10:00 that night when I tried to sleep. Failed to do that. The bathroom was clearly not cleaned thoroughly. Failed to do that. Front desk staff, both at check-in and check-out said they would talk to the manager about my complaints and try to at least get a reduction on my bill. That failed too. We will certainly not stay here again.
Comment from Hotel Management
26 Sep 2024 by Guest Relations , Hotel Management
Dorothy,I'm so sorry you encountered issues during your stay. The Front Desk Agent that checked you in is extremely new to the position and because of that I believe they struggled to accurately communicate the situation. While it is true we were short-staffed in housekeeping the reason you couldn't be moved to a different room is because we were sold out of double queen rooms that night. They should have called a manager being telling you the ice machine could be unplugged, because then they would have never said that. Unplugging one of our ice machines isn't an option because we only have 4 in the entire building. Our Maintenance department made serval attempts to speak with the driver of the semi to get them to move to a different part of the parking lot. I do apologize that they didn't move like they were instructed to do. Normally we can't discount 3rd party reservations but I pulled up your specific reservation and saw that it was your personal card that we charged. I refunded 15% of the room rate back to your visa ending in 1526 today. It will take 5-7 business days to show up in your bank account. I'm truly sorry for the issues during your stay. I hope you will consider staying with us again.
by A verified traveler
Posted 15 Sep 2024
The facility and staff were excellent. I would definitely stay there again!
Comment from Hotel Management
15 Sep 2024 by Guest Relations , Hotel Management
Gina,Thank you for taking the time to leave us a review. Glad you enjoyed your stay, please come visit us again soon.
