Ratings based on 8 Verified Reviews
4.6 Room cleanliness
3.8 Service & staff
5.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from LONDON
Posted 16 Jan 2024
Has massive potential but under invested so tired and struggling with young team. The manager introduces herself on arrival, but didn’t see again and clearly not managing and assisting the young team.
Comment from Hotel Management
4 Feb 2024 by Samanta, Hotel Management
Dear Nicholas,thanks you for the time taken to write your feedback. I certainly met you on arrival, and was off duty during the rest of your 2 nights stay. We do have managers and supervisors in each department, and your comment has been passed to them in order to improve under each aspect. Should you wish to share a more detailed feedback, we will gladly work on a more detailed action plan based on it. Feel free to reach out via email or chat, and we will take note of all your suggestions.Kind Regards,Samanta
by A verified traveler
Posted 28 Feb 2023
Beach is nice , hotel is fine ,but management is absent , staff is friendly but not trained , unable to prepared a cocktail at the bar , service can be long .
Swilling pool was out of order for 2 days ….
Comment from Hotel Management
28 Feb 2023 by Samanta, Hotel Management
Dear Franck,Thank you for the time taken to write your review.It saddens to hear that you did not enjoy your stay with us, and rest assured we are working on improving our staff knowledge and skills. We would like to apologize again for the unexpected problem with the main swimming pool, and certainly we have provided you and all our guests with the use of an alternative 56 sqm pool at one of our private villas.Kind Regards,Koh Russey Resort Team
by A verified traveler
Posted 19 Feb 2023
by A verified traveler
Fantastic Resort
Posted 17 Mar 2022 on HotelsIncredible resort. Service fantastic, food delicious and pool was relaxing. I really enjoyed my stay was a wonderful few days. It’s a resort you hate to leave.
by A verified traveler from Portland
Posted 18 Aug 2024
The staff are very enthusiastic and nice!
by A verified traveler
Posted 14 Aug 2024 on Hotels
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
18 May 2024 by Samanta, Hotel Management
Dear Susanne,thank you for your 5 out of 5 score! We are delighted to know you truly enjoyed your stay with us and we can't wait to welcome you back to our relaxing resort in future.Kind Regards,
by A verified traveler
Posted 27 Feb 2023
Le site est incroyable et unique , le design superbe , la plage paradisiaque , les chambres magnifiques et super confortables en revanche des ajustements sont à faire sur le management de l’hôtel un peu approximatif : absence de barman correct , pas de plat du jour , lenteur du service dans certains cas etc …
Comment from Hotel Management
27 Feb 2023 by Samanta, Hotel Management
Dear Olivier,Warm Greetings and thank you for your review. We are delighted to read that you enjoyed your stay.We are working on improving the knowledge of our F&B team and on implementing new dishes in our menus.We truly appreciate your feedback, and we look forward to welcoming you back again in future.Kind Regards,Koh Russey Resort Team
