Ratings based on 47 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 17 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Gloria Kamuanya, Hotel Management
Good day Maureen,I am so sorry to hear that you did not enjoy your stay with us, can you please give us more information on what was terrible and what we can improve on. Your feedback is highly appreciated and thank you so much for coming to stay at our hotel.
3 out of 5
by A verified traveler

Posted 12 May 2024
Well the food choices was very small. Being a vegan their wasn't many choices. But a nice manager there did try to help but it just didn't work out.
Comment from Hotel Management
13 May 2024 by Gloria, Hotel Management
Good day,Thank you so much for the feedback, I am sorry that we did not have enough options for you, I will speak to the Restaurant manager and we will look into this matter. We apologize for the inconvenience caused, but we will look into this.Many thanksGloria Kamuanya
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 May 2023 on Orbitz
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 May 2023 on Hotels
4 out of 5
by A verified traveler

Supportive and comfortable

Posted 23 Apr 2023 on Hotels
Supportive
5 out of 5
by A verified traveler

Posted 27 Sep 2022
Just love the building and the area it is located
4 out of 5
by A verified traveler

Posted 27 Aug 2022 on Hotels
Comment from Hotel Management
1 Sep 2022 by Gloria, Hotel Management
Good day Nikki,Thank you so much for the Wonderful feedback and we hope to see you again soon.Many thanksGloria Kamuanya
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Apr 2022 on Hotels
5 out of 5
by A verified traveler

Nice hotel

Posted 6 Jul 2021 on Hotels
Comment from Hotel Management
7 Jul 2021 by Gloria, Hotel Management
Good morning Cleopas, I hope this email finds you well, Thank you so much for the wonderful feedback and we hope to see you again soon. Many thanks Gloria Kamuanya
4 out of 5
by A verified traveler

My stay at Manhattan

Posted 1 Jul 2021 on Hotels
The hotel is clean, people friendly, food very nice but services are very slow. The bed was to bad and very uncomfortable, too hard whether is of poor quality or too old and needs a replacement. The electronic card unlock for doors was a mess as one keep on taking it for activation. The whole place has one beer/ Wine openner. In a nutshell the mansgement is either slugish, poor or just tired
Comment from Hotel Management
1 Jul 2021 by Gloria, Hotel Management
Good morning Anonymous, I hope this email finds you well, Thank you very much for the feedback. I apologize for what had happened and this is not the service we intend to service. we will look into everything that you have mentioned and we will work to improve every aspect. we appreciate the feedback because it helps us improve and know what our Guests thinks of our hotel. we apologize for your experience and we hope that your stay will be better on your next stay. please accept our apology and give us another chance. we will definitely work on the things that you have mentioned and will make our place better for your next stay. Thank you and see you again soon. Many thanks Gloria Kamuanya Manhattan Hotel Team
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