Ratings based on 416 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Wonderful clean hotel with delicious dining options.
Comment from Hotel Management
20 Nov 2024 by Reception Manager, Hotel Management
Thank you so much for your kind feedback, Stephanie. I'm so glad to hear you enjoyed your visit with us and we sincerely hope to welcome you back again soon!
by A verified traveler
Posted 15 Nov 2024
Clean and tidy
Comment from Hotel Management
15 Nov 2024 by Reception Manager, Hotel Management
Thank you so much for your kind feedback, John. We sincerely hope to welcome you back again soon!
by A verified traveler
Posted 9 Nov 2024
Enjoyable stay. Modern hotel and spotlessly clean. Plenty parking available. Staff great and cant do enough for you. Great choice for breakfast and all cooked to order.
Comment from Hotel Management
9 Nov 2024 by Reception Manager, Hotel Management
Thank you so much for your kind review, James! We're thrilled to hear you enjoyed your stay and that we were able to meet your expectation, I do hope to welcome you back again soon!
by A verified traveler
Posted 15 Oct 2024
This is a very nice, local Prestwick hotel with great people , nice rooms and a nice breakfast. I stay there every time I play Prestwick. A can't miss hotel.
Comment from Hotel Management
21 Oct 2024 by Reception Manager, Hotel Management
Thank you so much for your kind feedback, James! I'm so glad you enjoy your visits with us and we can't wait to welcome you back again soon!
by A verified traveler
Posted 14 Oct 2024
Thought the staff and facilities were very good.
Gym facility would be good
The breakfast menu was a bit rigid, asked for something else instead of black pudding and was immediately rebuffed
Other than that, great stay 👍👊
Comment from Hotel Management
21 Oct 2024 by Reception Manager, Hotel Management
Thank you so much for sharing your feedback with us, Des. It's lovely to hear you enjoyed your stay with us! I am sorry you found our breakfast menu to be rigid and I will certainly pass this along to the relevant department for you. I hope this does not deter you from returning in the future, we would love to welcome you back again soon!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Reception Manager, Hotel Management
Thank you so much for sharing your review with us William, it's lovely to hear you enjoyed your stay and we hope to welcome you again in the future.
by A verified traveler
Posted 6 Oct 2024
In my opinion this Hotel is a 3 star at best, way overpriced, very limited amenities.
Comment from Hotel Management
6 Oct 2024 by Reception Manager, Hotel Management
Thank you so much for taking the time to share your feedback with us, James. I'm very sorry you found your room to be overpriced, if you could expand on what exactly within the bedroom/hotel you found to be lacking this would be most helpful, as it is only from our guests feedback we can improve and our rates on this evening did match other hotels in the area (excluding guest houses and B&Bs). Our amenities are fully listed on all third party booking sites and on our own website so that our guests may ensure their needs are met, I do apologise if these were not clearly stated. Our rates do fluctuate often due to many different factors, we also do not determine the finalised rates for third-party bookings. As mentioned, any further feedback you may have would be most welcome, you can provide this via the contact forms on our website. Please be assured your feedback is invaluable to us, as it guides our continuous efforts to improve and exceed our guests expectations. Thank you again and have a lovely evening.
by A verified traveler from Scotland
Posted 26 Sep 2024
Always wanted to go, service , decor selection of . Food & bar . Beds comfy
Comment from Hotel Management
6 Oct 2024 by Reception Manager, Hotel Management
Thank you so much for your kind feedback Ann. We're thrilled to hear your enjoyed your stay and sincerely hope to welcome you back again soon!
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Reception Manager, Hotel Management
Thank you so much for your kind feedback, Lyn. It's so lovely to hear you enjoyed your stay with is, I do hope to welcome you back again soon!
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
31 Aug 2024 by Reception Manager, Hotel Management
Hi Ashely, Thank you so much for taking the time to leave such kind feedback, we hope to welcome you back again soon!
