Ratings based on 252 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
22 Dec 2024 by nn, Hotel Management
It is kind of hard to fix the problem that caused you to give us a 1 out of 5 when you did not tell us the problem. We are sorry that your stay did not meet your expectations and we do use our reviews to try to make the guest stay better. Have a great day.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
22 Dec 2024 by n, Hotel Management
Thank you for staying at our hotel. Looking forward to seeing you again.
by A verified traveler
Posted 13 Nov 2024
The room was nice and clean and there was an excellent breakfast.
One question, I was charged on my credit card $286.36 by Expedia, but the Quality Inn gave me a receipt for $213.96. Why was there such a different in the charge?
Comment from Hotel Management
14 Nov 2024 by n, Hotel Management
You will have to ask Expedia. The receipt that was given to you was what Expedia paid us for that room. My clerks was not suppose to give you a receipt. You were suppose to get it from Expedia.
by A verified traveler
Posted 11 Nov 2024
I was told I was on a different side of the building than pets and smoking, and this was not true. There were two dogs in the room above me, they never turned their TV off, they were dragging things around, and extremely noisy all night if staff had told me that this was a possibility upon check-in I would’ve requested another room.
Comment from Hotel Management
12 Nov 2024 by n, Hotel Management
First let me apologize for the fact that you were not satisfied with the accommodations that were provided to you. Second if you had notified the front desk the problem or problems would have been addressed. You were on the first floor in a non smoking room and area. My clerk informed me that you were told that you were on a non smoking floor and again if you had mentioned it to the clerk instead of waiting till the next morning the problem could have been resolved very easily. Our staff are not able to foresee what will go on in advance so the notification at check in is not something we can do. We do try to address every issue that comes to out attention. Again We apologize for the problem
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by nan, Hotel Management
Thank you for staying with us and we hope to see you again. Have a great day
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
12 Nov 2024 by nan, Hotel Management
Thank you for staying with us and we hope to see you again.
by A verified traveler
Posted 13 Oct 2024
Our stay was fabulous
Comment from Hotel Management
12 Nov 2024 by nn, Hotel Management
Thank you for staying with us and we hope to see you again soon
by A verified traveler
Posted 4 Oct 2024
Good
Comment from Hotel Management
7 Oct 2024 by nan, Hotel Management
Thank you for taking the time to make a review. Hope to see you soon.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by nn, Hotel Management
I am sorry that we did not meet your expectations. However, we can not correct something that is wrong if we do not know what it is that you did not like
by A verified traveler
Posted 20 Sep 2024
It was fine
Comment from Hotel Management
26 Sep 2024 by nn, Hotel Management
Thank you for taking the time to respond to the survey. Hope to see you back again.
