Ratings based on 385 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Roanoke
Posted 3 Nov 2024
The property was clean and staff friendly
Comment from Hotel Management
7 Nov 2024 by Jenny Wiley, Hotel Management
Thank you
by A verified traveler
Posted 31 Oct 2024
Liked my pet-friendly lodge room. All staff were very, very friendly. The view from the lodge is amazing. Nice, quiet location for a quick getaway. Only thing not up to expectations was the quality of the restaurant food. The buffet was inexcusably poor.
Comment from Hotel Management
1 Nov 2024 by Jenny Wiley, Hotel Management
Thank you and we will talk this over with our staff about the food to get it prepared better.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Jenny Wiley, Hotel Management
Thank You
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Jenny Wiley, Hotel Management
We see your rating is a low score. Would like to know what we could have done different for you.
by A verified traveler
Posted 19 Sep 2024
.
Comment from Hotel Management
24 Sep 2024 by Jenny Wiley, Hotel Management
Thank you
by A verified traveler
Posted 9 Sep 2024
The only issue I have as an older disabled couple we had some difficulty navigating the stairs to the restaurant as the elevator was out of service!!
Comment from Hotel Management
10 Sep 2024 by Jenny Wiley, Hotel Management
Thank you we apologize for the inconvenience and are working on getting that fixed
by A verified traveler
Posted 8 Sep 2024
The staff was great very courteous and helpful.
Comment from Hotel Management
10 Sep 2024 by Jenny Wiley, Hotel Management
Thank you
by A verified traveler
Posted 5 Sep 2024
Very quiet, just what I needed.
Comment from Hotel Management
6 Sep 2024 by Jenny Wiley, Hotel Management
Thank you
by A verified traveler
Posted 19 Aug 2024
We enjoyed are stay will be back !!
Comment from Hotel Management
20 Aug 2024 by Jenny Wiley, Hotel Management
Awesome we are glad you enjoyed your stay.
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Jenny Wiley, Hotel Management
Thank you for your stay with us. We hope your stay was good.
