Ratings based on 533 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
The staff were extremely pleasant and friendly. The food was delicious.
by A verified traveler
Posted 12 Nov 2024
A really average hotel, the dining area was nice looking but the information provided about half board at the hotel was really terrible. After telling the waiter that I had booked the half board option, I was shocked to find that I had a surcharge of £4 for ordering water to drink with my meal, there was no information in the restaurant or from the waiters about what was/wasn't included. The rooms were poorly sound insulated, I could hear the TV from the room next door as if I were watching it myself.
Comment from Hotel Management
13 Nov 2024 by Annu, Hotel Management
Dear Victoria,Thank you for taking the time to share your feedback about your recent experience at our hotel. We're sorry to hear that your stay did not meet your expectations, and we truly appreciate you bringing these concerns to our attention.We understand your frustration regarding the lack of clarity around the half-board option and the unexpected surcharge for water. We sincerely apologize for the confusion, as we aim to ensure that all our guests are fully informed about the inclusions and any additional charges. I will personally review the information provided in the restaurant and with our waitstaff to ensure that all details are communicated clearly in the future to avoid any such misunderstandings.Regarding the noise issues you encountered with sound insulation, we also apologize for the discomfort this caused. We understand how important peace and quiet are, especially when staying in a hotel, and I will pass this feedback along to our team to assess potential improvements in room soundproofing.We are glad to hear that you found the dining area aesthetically pleasing, but we regret that the overall experience did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all of our guests.We hope you will consider giving us another opportunity to provide you with a more seamless and relaxing stay in the future. Kind Regards,
by A verified traveler
Posted 3 Nov 2024
Had a great stay at Barton Manor. Wonderful breakfast!!
Comment from Hotel Management
13 Nov 2024 by Annu, Hotel Management
Dear Helen,Thank you for providing your valuable time for the feedback. It is good to know that you enjoyed your stay with us.Thank you,
by A verified traveler
Posted 16 Oct 2024
We were allocated the smallest room we’ve ever stayed in. The TV in the room wasn’t working. The manager’s solution was to charge us £25 for a room upgrade! He was useless. Also there is a car park barrier that is positioned just off a really busy main road. An accident waiting to happen. We will never be back
Comment from Hotel Management
17 Oct 2024 by Reception, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 14 Oct 2024
Nice hotel, convenient, reasonably priced
Comment from Hotel Management
17 Oct 2024 by RECEPTION, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
17 Oct 2024 by RECEPTION, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
17 Oct 2024 by RECEPTION, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
by A verified traveler
Posted 25 Aug 2024 on Hotels
Comment from Hotel Management
17 Oct 2024 by RECEPTION, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
by A verified traveler
Family friendly
Posted 22 Aug 2024 on HotelsAmazing and good value for money!
Comment from Hotel Management
17 Oct 2024 by RECEPTION, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Annu, Hotel Management
Dear Paul,I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Thank you,
