Ratings based on 544 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2024
by A verified traveler
Posted 22 Dec 2024
Family room was good with nice decor, tge downside being its proximity to the A6. Large trucks going past on the road caused a light fitting to ring like a bell. Only stuffing clothes into the light fitting made sleep possible.
Breakfast was also good with reasonable options.
Comment from Hotel Management
23 Dec 2024 by Roxanne, Hotel Management
Thank you for taking the time to leave us a review, we do apologize for the disturbance to your stay and will take on your feedback. We look forward to seeing you again soon!
by A verified traveler
Posted 3 Dec 2024
Very quiet, comfortable and clean (apart from the floor could have done with a more thorough hoover).
Pool and spa facilites were great. Although they need to have towels in the changing rooms and a costume drier.
Comment from Hotel Management
25 Dec 2024 by Holly, Hotel Management
Hi Tim, I'm so glad you had a peaceful stay with us! We will take your comments into consideration, thank you.
by A verified traveler
Posted 16 Nov 2024
The staff were extremely pleasant and friendly. The food was delicious.
Comment from Hotel Management
25 Dec 2024 by Holly, Hotel Management
Hi Ian, so glad you had a lovely time. Hope to see you back soon!
by A verified traveler
Posted 12 Nov 2024
A really average hotel, the dining area was nice looking but the information provided about half board at the hotel was really terrible. After telling the waiter that I had booked the half board option, I was shocked to find that I had a surcharge of £4 for ordering water to drink with my meal, there was no information in the restaurant or from the waiters about what was/wasn't included. The rooms were poorly sound insulated, I could hear the TV from the room next door as if I were watching it myself.
Comment from Hotel Management
13 Nov 2024 by Annu, Hotel Management
Dear Victoria,Thank you for taking the time to share your feedback about your recent experience at our hotel. We're sorry to hear that your stay did not meet your expectations, and we truly appreciate you bringing these concerns to our attention.We understand your frustration regarding the lack of clarity around the half-board option and the unexpected surcharge for water. We sincerely apologize for the confusion, as we aim to ensure that all our guests are fully informed about the inclusions and any additional charges. I will personally review the information provided in the restaurant and with our waitstaff to ensure that all details are communicated clearly in the future to avoid any such misunderstandings.Regarding the noise issues you encountered with sound insulation, we also apologize for the discomfort this caused. We understand how important peace and quiet are, especially when staying in a hotel, and I will pass this feedback along to our team to assess potential improvements in room soundproofing.We are glad to hear that you found the dining area aesthetically pleasing, but we regret that the overall experience did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all of our guests.We hope you will consider giving us another opportunity to provide you with a more seamless and relaxing stay in the future. Kind Regards,
by A verified traveler
Posted 3 Nov 2024
Had a great stay at Barton Manor. Wonderful breakfast!!
Comment from Hotel Management
13 Nov 2024 by Annu, Hotel Management
Dear Helen,Thank you for providing your valuable time for the feedback. It is good to know that you enjoyed your stay with us.Thank you,
by A verified traveler
Posted 16 Oct 2024
We were allocated the smallest room we’ve ever stayed in. The TV in the room wasn’t working. The manager’s solution was to charge us £25 for a room upgrade! He was useless. Also there is a car park barrier that is positioned just off a really busy main road. An accident waiting to happen. We will never be back
Comment from Hotel Management
17 Oct 2024 by Reception, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 14 Oct 2024
Nice hotel, convenient, reasonably priced
Comment from Hotel Management
17 Oct 2024 by RECEPTION, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 2 Oct 2024 on Hotels
Comment from Hotel Management
17 Oct 2024 by RECEPTION, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
17 Oct 2024 by RECEPTION, Hotel Management
Hi Thank you for taking time to review Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.
