Ratings based on 329 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
There was an enormous cemetery across the street, so it was perfect, close to Halloween.
Comment from Hotel Management
2 Nov 2024 by Guest Services Associate, Hotel Management
I am delighted to receive your review and to learn that you felt welcomed and pampered during your stay with us. Your feedback is an amazing compliment, thank you! It really is marvelous to hear how much you enjoyed the service and personal attention from the staff. Your patronage is hugely appreciated and I do hope we will have the pleasure to warmly welcome you back again. Please feel free to let us know if we can be of any assistance at that time.Regards, Guest Services Associate
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Guest Services Team, Hotel Management
Thank you for rating your stay with us. We're happy to learn that you had an enjoyable experience at our hotel and that our property suited your needs. Guest satisfaction is at the heart of everything we do, and we're grateful for your positive feedback. Your comments will be passed on to our team members who helped ensure your comfort. We look forward to your next visit.Regards, Guest Services Team (Human Written)
by A verified traveler
Posted 20 Sep 2024
everyone was so nice and helpful to my 88 year old Dad and myself . Thanks to all the staff :)
Comment from Hotel Management
22 Sep 2024 by Guest Experience Manager, SureStay by Best Western, Hotel Management
Dear Gil,We are so glad you were pleased with our SureStay Presque Isle and were impressed by the service provided by our colleagues. We will certainly share your review with all our team members and thank them for being so helpful and friendly and looking after you and your dad so well throughout your stay with us. We are truly delighted that we could make your stay memorable and hope it’s not too long before we can welcome you back. Kind regards,Guest Experience Manager
by A verified traveler
Posted 6 Sep 2024
The staff was excellent, courteous and respectful. Breakfast was also a great deal. Highly recommend this Hotel next time you’re in Presque Isle, Maine.
Comment from Hotel Management
12 Sep 2024 by Guest Services Team, Hotel Management
Your excellent rating and feedback brightened our day! We're thrilled to learn about your memorable stay, particularly the great interaction with our team members. Providing personalized and attentive service is what sets us apart, and we're glad that you experienced that during your visit. Thank you for recognizing our staff's efforts, and we eagerly await your return for another exceptional experience.Regards, Guest Services Team (Human Written)
by A verified traveler
Posted 5 Sep 2024
Lots
Comment from Hotel Management
12 Sep 2024 by Guest Services Team, Hotel Management
We appreciate your rating. It's great to learn that you enjoyed your stay at our hotel and found our property satisfactory. Providing a positive experience for our guests is our priority, and we're thankful for your kind words. Your feedback will be shared with our team members who contributed to making your stay enjoyable. We hope to have the opportunity to host you again soon.Regards, Guest Services Team (Human Written)
by A verified traveler
Posted 2 Sep 2024
👍
Comment from Hotel Management
2 Sep 2024 by Guest Services Team, Hotel Management
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Guest Services Team
by A verified traveler from Marblehead
Posted 31 Aug 2024
Too noisy to sleep well
Comment from Hotel Management
2 Sep 2024 by Guest Services Team, Hotel Management
Thank you for taking the time to write a review of our hotel. On behalf of our entire team, please accept our apology for the disruption to your stay caused by noise. We want our hotel to be a respite for our guests where all their needs are met with urgency and a great attitude. We definitely appreciate your business and that you took the time to offer your feedback. We do wish to have the honor of welcoming you back.Regards, Guest Services Team
by A verified traveler
Posted 31 Aug 2024
Good room, easy access to town. The quality of the breakfast left a lot to be desired.
Comment from Hotel Management
31 Aug 2024 by Guest Services Team, Hotel Management
We are grateful for your feedback following your stay with us. Your rating is critical in helping us elevate our high standards of service. Despite our efforts to provide an exceptional experience, it seems we may have made some missteps that caused you frustration. Our objective is to provide a welcoming, comfortable, and personalized atmosphere, and we will take your feedback into consideration to improve our services for all our guests. However, we're thrilled to learn that the rest of your stay was enjoyable! Thank you for choosing us as your lodging destination, and we hope to have the pleasure of demonstrating the exceptional amenities and services we offer in the future.Regards, Guest Services Team
by A verified traveler
Posted 30 Aug 2024
The staff was so very rude and unprofessional
Comment from Hotel Management
31 Aug 2024 by Guest Services Team, Hotel Management
I am deeply disappointed that your stay was not the exceptional one we aspire to deliver. We promise to deliver an exceptional stay, featuring outstanding service, clean rooms, and unforgettable experiences. Our commitment to our guests is reflected in our team’s quick problem-solving skills and the supportive culture we've established, ensuring a wonderful stay. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I apologize for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show our property at its best.Regards, Guest Services Team
by A verified traveler
Posted 22 Aug 2024
We stayed here two nights while visiting the area. The staff was friendly, efficient and very willing to solve a problem with the television in the room. The free breakfast was way better than we expected, with a lot of variety. It was clean, quiet and the room rate was very reasonable. We'll stay here again.
Comment from Hotel Management
23 Aug 2024 by Guest Services Team, Hotel Management
We are glad to know that you had an amazing stay with us and your thoughtful words are truly inspirational. It was beyond gratifying to learn that everything from our beautiful location to our impeccable hospitality was so thoroughly enjoyed. Extraordinary experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered this. We thank you for sharing your rave review and we invite you to join us again just as soon as you can. Thank you for the enthusiastic recommendation! We loved having you.Regards, Guest Services Team
