Ratings based on 77 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
My review is based on the fact that the elevator broke on the way to our room on the third floor. We had to drag our suitcases up stairs and down to check out. On the day we were leaving, the reception staff person helped us get our suitcases out of the hotel to the car. Although there is parking,secured as well, you had to go out on the street and up a long flight of stairs to get to reception. There was no assistance. We are 70 and I have a knee injury, so all of this was a challenge. My other complaint is smoking—it is a non smoking facility but you can smoke on your balcony. We shared a balcony with a smoker which means we could not open our window. There was a table and chairs by the entry door to the hotel where everyone was smoking. It absolutely reeked.
On the good side, you could exit the hotel right out to the main pedestrian zone. We stayed at this hotel 5 years ago and liked it. In my opinion, this is not a 4 star hotel any longer. If you go there and have dietary restrictions, it does not work to let them know ahead of time. Tell them at reception when you get there. Breakfast has good selection generally.
by A verified traveler
Posted 20 Aug 2024 on Hotels
Smell on the room kill all design of hotel
by A verified traveler
Posted 24 Dec 2023
by A verified traveler from Laval
Posted 6 Aug 2023
Our third stay @ this hotel. The first was very good, the second so-so (at check out, the receptionist asked me to pay for the room, because the hotel didn’t receive the payment from Expedia), making us lose 15’).
This time we were first offered a room next to the hotel, with a door which could not be locked. When we asked for another room, we were told the hotel was fully booked, which wasn’t the case.
To have a shower, I had to wait a few minutes for the warm water. The internet connection was very slow.
This is not a 4* hotel.
by A verified traveler
Posted 23 Jan 2023 on Hotels
by A verified traveler
Posted 30 Nov 2022 on Hotels
by A verified traveler
Posted 1 Nov 2022 on Hotels
by A verified traveler
Posted 21 Oct 2022 on Hotels
by A verified traveler
Posted 17 Aug 2022 on Hotels
by A verified traveler
Extraordinary
Posted 6 Jul 2021 on HotelsAmazing place, great location, huge room, beautiful bar at the entrance with the best rhum in the world. I strongly recommend Carpe Diem hotel.
