Ratings based on 487 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
Dear Mr. Hwee, We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. Thank you for sharing your comments and experience with us. Your comments are very important to us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff We will be looking into all comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit. Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager
by A verified traveler
Posted 17 Oct 2024
Clean. Comfortable bed.
Comment from Hotel Management
19 Oct 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
Dear Mr. Robert,We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. We are also happy to know that you love our clean room and comfortable bed. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Your Sincerely, Amy
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Your Sincerely, Amy
by A verified traveler
Posted 13 Oct 2024
Very good service
Comment from Hotel Management
13 Oct 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you for sharing your comments and experience with us. Your comments are very important to us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff We will be looking into all comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit.Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager
by A verified traveler
Posted 9 Oct 2024
Staff were fantastic. VFM for the quality of hotels.
Comment from Hotel Management
10 Oct 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
Dear Khun Pratap,We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you for sharing your comments and experience with us. Your comments are very important to us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff We will be looking into all comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit.Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager
by A verified traveler from Justin
Posted 20 Sep 2024
?
Comment from Hotel Management
22 Sep 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you for sharing your comments and experience with us. Your comments are very important to us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff We will be looking into all comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit.Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager
by A verified traveler from Justin
Posted 20 Sep 2024
Bad location
Comment from Hotel Management
22 Sep 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Bangna. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies for your inconvenient at this time. We already share this comment to our management team to avoid the recurrence of this incident. Please rest assured that we are taking the appropriate measures to address this unhappy with quality of stay issue. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near futureSincerely,AmyAsst. Guest Experience and Loyalty Manager
by A verified traveler
Posted 5 Sep 2024
Upon arriving and checking in. We didn't get the warm and welcoming at 5pm. When we checked in the room, it was not as describe in photos. Really updated furniture. We than, we out for dinner and go restaurants were far from hotel. not walking distance. Upon returning to hotel room, we used the toilet in the master bathroom. It didn't want to flush and the water in the toilet ran all night.
The next day, I wanted to take a bath and the tub was so dirty and had so much mold. She I called to the front desk around 10am and let her know.She was not help, I wanted to see if she can move me to a different Novotel hotel. She mentioned she couldn't help me since I booked throug Expedia and I need to contact them.
Long story short. I didn't to check out the room earlier as when the management returned my, since they heard from Expedia. Her comment was why didn;t I call last night about the toilet so we can fix it. I told her, by the time we came back from dinnder it was late like 11pm and I thought it could wait until the next morning.
The fact she would talk to a customer this way, I knew I was not going to complete by stay. My experience at this location was bad: (
Comment from Hotel Management
22 Sep 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Bangna. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies for your inconvenient at this time. We already share this comment to our management team to avoid the recurrence of this incident. Please rest assured that we are taking the appropriate measures to address this unhappy with quality of stay issue. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near futureSincerely,AmyAsst. Guest Experience and Loyalty Manager
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager
by A verified traveler
Posted 24 Aug 2024
Good stay. Convenient for near the airport. Nice bar and great buffet at the restaurant. All round good value
Comment from Hotel Management
2 Sep 2024 by Amy/Asst. Guest Experience and Loyalty Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Bangna.Thank you for sharing your comments and experience with us. Your comments are very important to us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff We will be looking into all comments and recommendations to make our guest more enjoyable and we looking forward to seeing you on your next visit.Your Sincerely, Amy Asst. Guest Experience & Loyalty Manager
