Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Michael Z., Hotel Management
Hello Kamal, greetings from VELA Dhi GLOW, Pratunam,Thank you very much for taking the time to rate your recent stay with us. We are very happy that you had such a great time with us. It was an absolute pleasure taking care of you during this trip and we hope to be able to do it again very soon.In the meantime, we wish you all the best.GLOWing regards,
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Michael Z., Hotel Management
Dear Chee Seng Dennis,Thank you for your positive rating. We appreciate your feedback and hope to welcome you back soon.Warm regards,
by A verified traveler
Posted 16 Aug 2024
Thumbs up for their staff service! The hotel is clean and well maintained! Location is very convenient and accessible to nearby popular malls. It’s easy to get a cab/grab as it’s along the main road.
Comment from Hotel Management
22 Aug 2024 by Michael Z., Hotel Management
Dear Leann, thank you for your positive feedback on our staff service and hotel cleanliness. We are delighted to hear that you found our location convenient and accessible. We look forward to welcoming you back soon! Best regards,
by A verified traveler
Posted 4 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Michael Z., Hotel Management
Dear Pee Moo, thank you for your positive rating. We appreciate your feedback. Looking forward to welcoming you back soon. Best regards, VELA Dhi GLOW Pratunam.
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Michael Z., Hotel Management
Dear Frances, thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Best regards, VELA Dhi GLOW Pratunam.
by A verified traveler
Posted 30 Jul 2024
Definitely great for like budget shopping in the area. For food wise, decent street food around. If you want restaurant then you have to walk further down to the mall areas. Decent hotel but starting to show a bit of age especially in the showers. Service is generally good but I think can improve especially at the restaurant area. Breakfast was good for a hotel of this size.
Comment from Hotel Management
6 Aug 2024 by Michael Z., Hotel Management
Dear Yi Xian Patrick, Thank you for your detailed feedback. We are delighted to hear that you found our hotel suitable for budget shopping and enjoyed the street food nearby. We appreciate your comments about our service and breakfast. Your feedback about the showers and restaurant service is duly noted, and we will work on improving in those areas. We hope to welcome you back to VELA Dhi GLOW Pratunam in the future. Best regards, VELA Dhi GLOW Pratunam
by A verified traveler
Posted 21 Jul 2024
Aircon was very cold despite switching the temperature to 28 degree and low fan. Staff was prompt to provide harder pillow upon request. There are complimentary drinks on lobby floor which was great
Comment from Hotel Management
29 Jul 2024 by Michael Z., Hotel Management
Dear Jin Xian, thank you for your positive review. We are delighted that you found our air conditioning efficient and our staff responsive to your needs. We are glad you enjoyed the complimentary drinks on the lobby floor. Looking forward to welcoming you back soon. Goodbye and regards, VELA Dhi GLOW Pratunam.
by A verified traveler
Posted 8 Jul 2024
Great location and value. Maybe the tissue and bedroom slippers and be of slightly higher quality 😊
Comment from Hotel Management
29 Jul 2024 by Michael Z., Hotel Management
Hello Stella Soo Lin, greetings from VELA Dhi GLOW, Pratunam,Thank you very much for taking the time to rate your recent stay with us. We have well received your comments on the Housekeeping service and already forwarded your feedback to the department for improvement. Thank you very much for letting us know.We hope that you will be visiting us again very soon.In the meantime, we wish you all the best.GLOWing regards,
by A verified traveler
Posted 17 Jun 2024
Stayed here many times, value for money, spacious room, non-slip bedroom slippers, toiletries, quiet.
Comment from Hotel Management
21 Jun 2024 by Michael Z., Hotel Management
Dear Siu Tjing Tammy, thank you for your continued patronage. We are delighted to hear that you find our rooms spacious, with quality amenities and a peaceful ambiance. Your comfort and satisfaction are our top priorities. We look forward to welcoming you back soon. Warm regards,
by A verified traveler
Posted 17 Jun 2024
Convenient
Comment from Hotel Management
21 Jun 2024 by Michael Z., Hotel Management
Dear Frederick, thank you for your positive feedback about the convenience of our hotel. We are glad you found our location to be convenient. Looking forward to welcoming you back soon. Best regards,
