Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Great staff, excellent location. Would recommend this location to others. Very convenient to shopping and dining options. Will stay here again!
by A verified traveler
Posted 19 Nov 2024
The property is well located with a big mall in a walking dinstance
Comment from Hotel Management
19 Nov 2024 by Alin, Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler from Anchorage
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Alin, Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 7 Nov 2024
Well up-keeped.
Comment from Hotel Management
12 Nov 2024 by Alin, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel Bangkok Platinum Pratunam, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 31 Oct 2024
Good breakfast , good location and service . But swimming pool could be cleaner.
Comment from Hotel Management
4 Nov 2024 by Alin, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 13 Oct 2024
Average, nothing special apart from the location
Staff needs to be more professional… I stayed 6 nights
One night by 6 pm I asked to get king bed linings changed “ I have a baby so suprises can happen “they brought them and placed them on bed and went away like wanting me to change them myself
I changed them and put the dirty ones by room door they called me and rudly argued with me !!! At the end it is your mistake not mine
Also amenities and towels the pult one or two although told them I need more
Comment from Hotel Management
20 Oct 2024 by Alin, Hotel Management
Dear Valued Guest, Thanks for providing such details and information. We are deeply saddened to know about your negative experience. We are deeply concerned to learn that your experience fell short of the expectations this time, and we have opened an investigation into to the concerns raised, as the deficiencies you described are obviously not up to the standards for that we are known. Please accept our sincere apologies for any inconvenience it has caused. Your constructive feedback has been shared with the heads of departments of the areas affected in order to prevent similar incidents in the future. We look forward to an opportunity to welcome you back as well as demonstrate our true services once again. Best Regards,Alin U.Guest Experience Manager
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Alin, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 12 Sep 2024
Ok
Comment from Hotel Management
14 Sep 2024 by Alin, Hotel Management
Dear Valued Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Alin U.Guest Experience Manager
by A verified traveler
Posted 2 Sep 2024
I like the location of the hotel the most . Very convenient to almost every places you want to go
Comment from Hotel Management
3 Sep 2024 by Alin, Hotel Management
Dear Valued Guest,Thank you so much for taking the time to post such a glowing review.It was an absolute delight to read through your comments and to hear your words of praise about the hotel. Please rest assured I have shared your remarks with the entire team and they were as pleased as I to hear your feedback. The team and I would like to thank you for choosing Novotel Bangkok Platinum Pratunam - we do hope to have the pleasure of welcoming you back again. Best regards, Alin U.Guest Experience Manager
by A verified traveler
Posted 31 Aug 2024
I love that is close by anything especially shopping malls. But, I dont like the smell of muddy dirty water way next ro the hotel.
Comment from Hotel Management
2 Sep 2024 by Alin, Hotel Management
Dear Valued Guest,We very much appreciate your comments regarding your stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Novotel Bangkok Platinum Pratunam, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Alin U.Guest Experience Manager
