Ratings based on 782 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
Fast easy checkin, good selection at the continental breakfast, quiet.
by A verified traveler from lafayette
Posted 28 Dec 2024
Ok for a night on a trip
by A verified traveler
Posted 26 Dec 2024
This place was disgusting. And the bed was so loud I couldn’t even move my arm up without the whole bed sounding like it was going to fall apart. The creaky beds make your attempt to sleep not possible
by A verified traveler
Posted 7 Dec 2024
Location and frendly staff
Comment from Hotel Management
13 Dec 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Jaime,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Prattville. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our location and friendly staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Carla RediResponse Specialist, Hotel Management
Dear Nathaniel,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Prattville is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Dec 2024
I booked 2 rooms for 2 nights 6 months in advance...Red Roof Inn called me on my cell phone and canceled my stay with them 2 hrs before I was to arrive. I live 5 hrs away so we were on the road. Since there was no vacancy in any other place in Prattville, they sent us to another hotel 1 exit away and it was the worst place I've ever stayed. It was filthy and broken down and surrounding area appeared to be unsafe. Will never book here again!
Comment from Hotel Management
5 Dec 2024 by Samantha Rediresponse Specialist, Hotel Management
Dear Catina,Thank you for taking the time to tell us about your experience at the RED ROOF INN PRATTVILLE. It's truly regrettable to hear that we were unable to accommodate your reservation. You also mentioned that the hotel we recommend lacked cleanliness and the surrounding area appeared to be unsafe which was disappointing to read. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Sincerely,Samantha Red Roof ManagementRediresponse Specialist
by A verified traveler
Posted 13 Nov 2024
Easy to get to. Quite area. Better than imagined. If im in area again i will stay here.
Comment from Hotel Management
15 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Lynn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Prattville. I was delighted to hear that the quite area, the property was easy to get to and other positive highlights mentioned, resulting in a 5/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Nov 2024
Very friendly
by A verified traveler
Posted 10 Nov 2024
The room had a horrible fuel smell.
Comment from Hotel Management
27 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Britt,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PRATTVILLE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor you encountered. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Michael,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Prattville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
