Ratings based on 348 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
The staff at Coco de Mer hotel is very friendly.
They come for some small talk when you have breakfast and make you feel welcome at dinner as well, during the day.
The reason why this hotel really was not good for us (and we guess more people) is the highly overpriced rooms.
First we got a room that was close to the water refill station, the pool and on the way for all guests to go to their rooms. It was in a corner without any view at the sea. We heard everything and were not able to sleep at the time we wanted. Slept really bad because of all this noice. The matras was hard and pillow did not give any support.
Then they moved us to another room, further down the road. A room with a door to another room (connected room). As of that time we were in the room together with our neighbors as we could hear everything they said. They kept on talking until late at night, which kept us up and did not allow us to sleep. We asked the staff to talk to them or help us with this again the next night, nothing happened.
For a hotel that costs more then 500 euro per night, I would expect way better service, more privacy, a good bed, better rooms. It really is not wort this money.
Comment from Hotel Management
3 Nov 2024 by Your Team at The Coco de Mer, Hotel Management
Dearest GuestsThank you for taking the time to share this review with us and we are disappointed to read that you were disappointed with your stay.We would like to take this opportunity in apologizing to you wherever we have fallen short with delivery of service and hospitality.Nevertheless, all feedback, both negative and positive allows us to improve - and for this we thank you.Wishing you a lovely day further and a safe and peaceful year ahead.
by A verified traveler
Posted 20 Sep 2024
A beautiful setting with extremely attentive staff.
The Suites are well worth the upgrade.
The morning and evening buffet food choices changed every day with excellent varieties.
The Spa experience was superb with wonderful views.
Would love to return.
Comment from Hotel Management
27 Oct 2024 by Your Team at The Coco de Mer, Hotel Management
Dearest GuestsWe are certainly delighted to read that you enjoyed your time spent here with us and appreciated - our hospitality and services offered - as well as your meals and spa treatments too.We loved having you stay and take this opportunity in wishing you many wonderful memories of your stay at the Coco de Mer.
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Your Team at the Coco de Mer, Hotel Management
Dearest GuestsThank you for taking the time to share this wonderful rating of your recent stay here with us.It was a pleasure to serve you and trust that you have long lasting memories of your time spent at the Coco de Mer.Warm regards
by A verified traveler
Posted 23 Jul 2024 on Wotif
Our stay at the Coco De Mer hotel was delightful and exactly what we needed. The peaceful ambiance allowed us to fully relax, and the staff were amazing—always smiling, very helpful, and welcoming. Hotel manager Ash was particularly impressive, taking the time to walk around and introduce himself. Tharindu was also fantastic, greeting us with open arms. We organized a wedding anniversary dinner, and it was just beautiful. The accommodations were comfortable and well-maintained, adding to our sense of contentment. We highly recommend Coco Der Mer for anyone seeking a tranquil getaway with outstanding hospitality.
Comment from Hotel Management
23 Jul 2024 by Your Team at the Coco de Mer, Hotel Management
Dearest GuestsThank you for choosing to stay with us during your recent visit to Praslin. It was a pleasure looking after you and delighted to read that you felt well cared for and enjoyed the hospitality and services of the Team as well as the peaceful ambiance that allowed you to relax.Your satisfaction is our greatest reward and we trust that you have taken, some wonderful memories of your experience at the Coco de Mer - back home with you.With thanks and warm wishes...
by A verified traveler
Posted 4 Apr 2024 on Wotif
The resort was beautiful and very relaxing.
Comment from Hotel Management
4 Apr 2024 by Your Team at the Coco de Mer, Hotel Management
Dearest GuestsThank you for taking the time to rate us so excellently. We are delighted that you enjoyed your time spent with us and have taken some wonderful memories back home with you.We take this opportunity in wishing you a safe, peaceful and pleasant year ahead.
by A verified traveler
Black Parrot Suites, Praslin
Posted 10 Mar 2024 on HotelsWe stayed in Black Parrot Suite 3 which had everything which we needed including a magnificent view from the balcony. A large room with a sitting area from which to enjoy the aforementioned view. We felt it was worth the extra to stay in the Suites as it had a more upmarket feel and what amounted to an almost private beach. The only downside was that the wifi continually dropped out and sometimes refused to connect on our phones although iPads were generally fine.
All of the team with whom we had contact were absolutely lovely and very efficient whether it be in the restaurant, the Suites, reception and even the watersports centre.
Breakfasts were very good and the evening buffet (for those on half board) was varied.
Would we stay again? As an upmarket property away from it all then it`s ideal but you do really need a car if you want to get out and about to explore the island.
Comment from Hotel Management
11 Mar 2024 by Your Team at The Coco de Mer, Hotel Management
Dearest GuestsThank you for your generous feedback. We are delighted that you enjoyed your recent stay here with us and thank you for taking the time to share these comments accordingly.We apologise for the slow internet on your telephones - however, being on an island in the middle of the Indian ocean - we depend totally on servers from the main island - we do try our best in improving delivery of this service to our guests.Nevertheless we trust that you have taken some wonderful memories of your stay with us - back home with you.Wishing you a wonderful year ahead.
by A verified traveler
Posted 21 Feb 2024
Lots of flies in the room. Couldn’t turn on the lights because flies would swarm. Overall staff was friendly but the price we paid to stay in a room full of flies was not up to my standards
Comment from Hotel Management
23 Feb 2024 by Your team at The Coco de Mer, Hotel Management
Dearest GuestsThank you for your comments and taking the time to share this with us. Unfortunately being in the tropics also comes with certain shortfalls - whereby sometimes one is inundated with what mother nature bestows upon us. These are midges and not folies and although very frustrating and irritating when they invade ones room - or our islands - there is very little we can do to prevent this - and that is why - we do advise guests to keep their room doors and windows closed at night - to minimise the effect of this. This does not occur often - thankfully and we are sorry that you had the experience of these flying ants.We apologise for the inconvenience and wish you a safe and peaceful year ahead.
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
23 Feb 2024 by Your Team at The Coco de Mer, Hotel Management
Dearest GuestsWe appreciate you taking the time in sharing this excellent rating of your experience with us.Wishing you many wonderful memories of your stay at the Coco de Mer.With warm regards
by A verified traveler
Posted 22 Jan 2024 on Hotels
Great location and staff. Special mention to Ahmed who was outstanding with his support.
Comment from Hotel Management
23 Feb 2024 by Your Team at The Coco de Mer, Hotel Management
Dearest GuestsIt gives us great pleasure knowing that you were extremely well looked after by Ahmed and the Team.Thank you for taking the time to share this excellent rating of your stay with us.We look forward to welcome you back to the hotel - should you visit our islands again.Wishing you a safe and peaceful year ahead.
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
23 Feb 2024 by Your Team at The Coco de Mer, Hotel Management
Dearest GuestsThank you for taking the time to share this excellent rating of your recent stay here with us. It gives us great pleasure knowing that you were well looked after by the Team.Wishing you a safe and peaceful year ahead.
