Ratings based on 18 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Customer Services, Hotel Management
Thank you for taking time to send us how you feel about our service. We wish you shared with us areas we can improve. Please on your next visit share with us areas of concern so we can work to meet your needs. You may also send us an email of the details of your dissatisfaction to obed@accruase.com
by A verified traveler from New York
Posted 10 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Customer Services , Hotel Management
Thanks for your review. We will continue to do our best to maintain the standards.
by A verified traveler
Posted 12 Jul 2024
A quiete place which met my expectation of a resting option. Staff were available to sort out any complaint
Comment from Hotel Management
12 Jul 2024 by Guest Services, Hotel Management
Thanks for the feedback. We look forward to seeing you soon. Wishing you all the best.
by A verified traveler
Posted 2 Jul 2024
I liked everything except housekeeping Communication
Comment from Hotel Management
8 Jul 2024 by Guest Services, Hotel Management
Thanks for the feedback. We will work with house keeping to improve guest communication. Please be assured that your next visit will be a much more pleasant experience. We hope to see you soon.
by A verified traveler
Posted 15 Jun 2024 on Orbitz
This property has beautiful landscaping and a peaceful serene environment. The staff is friendly and helpful. The food was very good and we enjoyed our stay.
Comment from Hotel Management
16 Jun 2024 by Guest Services , Hotel Management
Thank you for the feedback. We have shared your comments with the staff confident that it will motivate them to keep up the good work. We look forward to seeing you. Warm regards.
by A verified traveler
Posted 8 May 2024
Property was nice and quiet but I didn't like that it had no real access to beach. The food was amazing but having no power at times was no acceptable. Check in was fast and easy but check out to 45 extra minutes due to no power and I had to end up paying my cab driver extra. I lost more money. This stay did not leave me happy .
Comment from Hotel Management
9 May 2024 by Guest Services , Hotel Management
Carmen, we are sorry that you lost money on this stay. The power situation from the city is really frustrating and it is unfortunate your stay coincided with a mandatory maintenance on the Genset. We are sorry that this visit did not leave you happy but are confident that the next one will. We look forward to seeing you soon.
by A verified traveler
Posted 24 Apr 2024 on Hotels
Comment from Hotel Management
9 May 2024 by Guest Services , Hotel Management
Thanks for sharing with us how you feel about our service. We wish you could give us areas we can improve. We look forward to seeing you again when we will strive to meet your expectations.
by A verified traveler
Posted 10 Apr 2024 on Hotels
Comment from Hotel Management
8 May 2024 by Michelle, Hotel Management
It was a pleasure hosting you. We welcome you to the accruase family and look forward to your next visit !
by A verified traveler
Posted 9 Mar 2024
The hotel is nice, but small changes could make the stay truly amazing. It is really the garden that is beautiful and you can spend most of your time outside. The rooms are simple, but clean. The food is tasty, but the service takes time. The pool was not cleaned so we could not swim, if it was this would be great.
Comment from Hotel Management
9 Mar 2024 by Obed Owusu-Kissi, Hotel Management
Julia, thanks for your review. We do appreciate you taking time to give us feedback. We have noted your constructive comments and will ensure that we make the needed changes. Our policy of cooking food fresh sometimes can be challenging but we will try; and our Ghana Water Company, our principal source of water for our pool can sometimes disappoint but we will explore alternative options. Once again thank you and be assured your next visit will be a more pleasurable experience.
by A verified traveler
Short stay
Posted 18 Apr 2023 on HotelsWas good value for money. Lovely staff. Breakfast was not great unfortunately. Missing key things like butter. But the service in other areas was good and management were professional and approachable.
Comment from Hotel Management
18 Apr 2023 by Michelle , Hotel Management
Thank you Madam Michelle for taking time to give us a review. It was a pleasure to host you and your family. Your feedback is very much appreciated. We would coordinate with our team to make sure all breakfast components are presented in the future. We look forward to hosting you again soon!
