Ratings based on 224 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Oct 2024
Fairly nice place; friendly staff.
Will be even nicer after upcoming (long overdue) remodeling.
Comment from Hotel Management
14 Oct 2024 by Duarte Correia, Hotel Management
Dear Mr. Luís, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, Duarte CorreiaGeneral Manager
by A verified traveler
Posted 27 Aug 2024
by A verified traveler
Posted 7 Aug 2024
Great hotel and staff
Comment from Hotel Management
15 Aug 2024 by Duarte Correia, Hotel Management
Dear Darina, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, Duarte CorreiaGeneral Manager
by A verified traveler
Posted 12 Jul 2024
by A verified traveler
Posted 12 Jul 2024
The people who work at reception rooms and breakfast are very good but this hotel in terms of menu need to change a lot of things. I don’t understand why if you order a plate of steak or fish it’s doesn’t come with any side. In terms of food and the management,this hotel is in a bad way
Comment from Hotel Management
18 Jul 2024 by Duarte Correia, Hotel Management
Dear Mr. Antonio, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We are currently working in our new menus, adding new options to create better experiences for all our dear guests. We appreciate that you chose Pestana Trópico for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit.I already sent you a private text, if possible, i would like to speak with you.Waiting your contact.Respectfully yours,Duarte Correia
by A verified traveler
Posted 1 Jul 2024
by A verified traveler
Posted 14 Jun 2024 on Hotels
Checked in a 2:30 am almost half hour for computer to boot up so I can pay. Since it was so late I could have paid next morning at check out.
Comment from Hotel Management
15 Jun 2024 by Duarte Correia, Hotel Management
Dear Mr. António, Thank you for taking the time to provide us with your feedback on your experience at Pestana Trópico. Your opinion is crucial for us to improve how we work.We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.We have shared your comments with our teams to ensure that improvements will be made.We would like to thank you for staying at Pestana Trópico. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay and if that happens, please contact me directly. Sincerely, Duarte Correia General Manager
by A verified traveler
Posted 19 May 2024
This was my second time staying at the hotel. We were to stay 3 nights, however our flight from S. Filipe was cancelled therefore we missed or first night, we requested a refund of the first night since flight cancellation was no fault of ours, however it wasn’t honored, was disappointed with that, however, the stay was nice, staff were friendly and eager to help out. Breakfast buffet was exceptional. Lunch was superb.
Comment from Hotel Management
23 May 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Mrs. Audilia, On behalf of our entire team at Pestana Trópico, we would like to thank you for taking the time to provide us with your positive feedback. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Trópico.Best regards, Miguel MedeirosHotel Manager
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 29 Apr 2024
Good location and comfortable bedding.
Comment from Hotel Management
7 May 2024 by Miguel Medeiros - Hotel Manager, Hotel Management
Dear Mr. Jimmy, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location and room. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Trópico.Kind regards, Miguel MedeirosHotel Manager
