Ratings based on 992 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
I recently stayed at the president and overall, I had a wonderful experience. The hotel’s location is absolutely fantastic—perfectly situated within walking distance of numerous restaurants, shops, and attractions. Whether you’re in the mood for a casual bite, fine dining, or exploring local boutiques, everything is just steps away.
The staff were another highlight of my stay. They were friendly, accommodating, and genuinely seemed eager to assist whenever I interacted with them in person. Their warmth made me feel welcome throughout my visit.
However, one area of improvement is their responsiveness to calls and messages. Before arriving and even during my stay, I found it frustrating that no one answered the phone or responded to chat inquiries. Even when calling from the room, the front desk often went unanswered, and I had to contact walk down to resolve issues and requests.
Despite this hiccup, the overall experience was great, and I would still recommend the hotel for its location, cleanliness, and friendly staff. If they can address their communication challenges, it would elevate the guest experience to perfection.
by A verified traveler
Posted 19 Nov 2024
Disgusting, unsafe, dangerous
by A verified traveler from Edison
Posted 7 Oct 2024
Very clean. Staff was extremely helpful and courteous. Great location.
Comment from Hotel Management
23 Oct 2024 by Tery, Hotel Management
Dear Gerard, we are very grateful for your nice and positive review. The staff was very pleased. We will look forward to your next visite in our hotel The President.Guest relation manager
by A verified traveler
Great place to stay
Posted 14 Sep 2024 on HotelsThe President was a great place to stay. It’s on a higher priced range but has good spa, excellent breakfast, restaurant and bar too. Close walking distance from old town and Karluv bridge. It’s right by the river and has great views from the hotel. The rooms were quiet and comfortable. Only negative is that the shower in our room didn’t have a glass door and the water sprayed all over the floor in the bathroom. Staff were friendly and helpful. Will consider to stay again in the future.
Comment from Hotel Management
16 Sep 2024 by Diana , Hotel Management
Dear Arutyun, Thank you for your review. We’re thrilled to hear that you like service , spa , delicious breakfast and our hotel restaurant and skybar and you liked our staff.I appreciate your review about location of the hotel, which is in the city center and by the river. I am sorry about your dissatisfaction about shower, I am sorry that you didn't come to the reception and you didn't mention your problem , the reception would help you to transfer you to the another room. Thank you again for your kind words and constructive feedback. We look forward to welcoming you back to President Hotel Prague in the future. Warm regards, Diana Guest Relation Manager President Hotel Prague
by A verified traveler
Posted 9 Sep 2024
Great location. Staff very helpful and friendly.
I had difficulties with the wifi and AC in the room.
Otherwise, enjoyed a swim in the pool and the views were very relaxing.,
Comment from Hotel Management
11 Sep 2024 by Front Office Manager, Hotel Management
Dear Anita, thank you for your important feedback. It is lovely to hear that you enjoyed our wellness, location, view and kindness of the staff. Thank you for a note about AC and wifi, we boosted the signal and checked the air conditioner with our technical department. We will be more than happy to welcome you again soon to provide our five star service to you. With kind regards Petr & The President hotel team
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Front Office Manager, Hotel Management
Dear Dorota, thank you for 5 out of 5 review! You made our day so special. Hopefully we will meet you again at the President Hotel Prague. With kind regards Petr & The President hotel team
by A verified traveler
Posted 26 Aug 2024
Small hotel in a good location. Easy to walk almost everywhere. Had a plumbing problem and we were moved swiftly. Staff were friendly and rooms were nice but furniture in the rooms were bit tired. Our windows not cleaned during eight days stay. Pool and sauna facilities were lovely and clean.
Comment from Hotel Management
27 Aug 2024 by Maksym Zhohlo, Hotel Management
Dear Sheyba,Thank you for taking the time to share your experience and for giving us a 4/5 rating. We’re glad to hear that you enjoyed our central location, friendly staff, and the comfort of our pool and sauna facilities.I apologize for the inconvenience caused by the plumbing issue, but I’m pleased to know that our team was able to resolve it quickly by moving you to a different room. Your feedback about the room furniture and the cleanliness of the windows is noted, and I’m sorry that these aspects did not meet your expectations. We are always looking for ways to improve, and your comments will be taken into consideration as we work on enhancing our guest experience.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to President Hotel Prague in the future and providing you with an even better stay.Warm regards,Maksym ZhohloGuest Relation ManagerPresident Hotel Prague
by A verified traveler
Posted 15 Aug 2024 on Hotels
Hotel was fine but difficult to climb over tub to get to shower and actual shower system was loose and did not work very well
Comment from Hotel Management
27 Aug 2024 by Maksym Zhohlo, Hotel Management
Dear Selwyn,Thank you for your feedback and for rating your stay an 8/10. We’re glad to hear that you found the hotel overall to be fine, but I apologize for the inconvenience you experienced with the shower.We understand how important it is for our guests to have a comfortable and functional bathroom, and I’m sorry that the design of the tub and the condition of the shower system made this difficult. Please know that your comments have been shared with our maintenance team so that we can address these issues promptly.We appreciate your input, as it helps us improve the experience for future guests. Should you choose to stay with us again, please don’t hesitate to reach out in advance, and we will do our best to ensure your next visit is even more comfortable.Thank you once again for staying with us.Warm regards,Maksym ZhohloGuest Relation ManagerPresident Hotel Prague
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Maksym Zhohlo, Hotel Management
Dear Abdulmajeed,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear that your experience at the President Hotel Prague did not fully meet your expectations.Your satisfaction is our top priority, and we take your comments seriously. If you have any specific concerns or suggestions on how we can improve, I would be grateful if you could share them with us. This will help us to better understand where we fell short and how we can enhance our services for you and future guests.Please feel free to contact me directly at [Your Contact Information], and I would be happy to discuss any issues you encountered. We would also like to offer you a gesture of goodwill for any inconvenience you may have experienced.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future for a much-improved stay.Warm regards,Maksym ZhohloGuest Relations ManagerPresident Hotel Prague
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Maksym Zhohlo , Hotel Management
Dear Aleksandra,Thank you for sharing your feedback regarding your recent stay with us. We genuinely appreciate your honesty, though we are disappointed to hear that your experience at the President Hotel Prague did not meet your expectations.Your satisfaction is extremely important to us, and I would like to sincerely apologize for any shortcomings during your stay. We strive to provide an exceptional experience for all of our guests, and it is clear that we did not achieve this in your case.To better understand the issues you encountered, I would greatly appreciate it if you could provide more details. This will help us identify areas for improvement and ensure that such issues are addressed promptly. Please feel free to contact me directly at [Your Contact Information], as I would like to personally discuss your experience and explore ways to make it right.Once again, I apologize for any inconvenience you experienced and hope that you will consider giving us another chance in the future.Warm regards,Maksym ZhohloGuest Relations ManagerPresident Hotel Prague
