Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 15 Nov 2024
Good standard Hotel, excellent location close to Metro, large shopping centre with food court. Additionally for an extra charge you can use the Sauna, Steam, Swimming pool and Gym. Note staying in a superior room, breakfast costs extra. It may be included with other rooms.
Comment from Hotel Management
20 Nov 2024 by Ivan Dvořák, General Manager, Hotel Management
Dear Bernard,We are happy that you had a pleasant stay with us. We really appreciate your positive feedback, and mostly that you enjoyed your stay in Panorama Hotel Prague. We hope to have a chance of welcoming you in our hotel again!Sincerely, Ivan Dvořák, General Manager
by A verified traveler
Posted 12 Nov 2024
I mean it was okay, the hotel overall was not bad but the rooms were really old and the bath was totally small, also a shower curtain is not the most hygene thing and foam coming out of the drain while showering is also a little curious. When you look at the pictues it looks much better than in real life. Wouldnt come again
Comment from Hotel Management
12 Nov 2024 by Ivan Dvořák, General Manager, Hotel Management
Dear Angela,We appreciate your feedback, since knowing the opinion of our guests is very important to us. We are sorry that the stay, and especially the bathroom was not according to your taste. Once again we are sorry that not everything was the way you prefer it, but we hope that in the end you had a pleasant stay with us.Best Regards, Ivan Dvořák, General Manager
by A verified traveler
Posted 4 Nov 2024
Mostly loved the staff. Very attentive and accommodating. Will definitely stay here again next time I'm in Prague.
Comment from Hotel Management
12 Nov 2024 by Ivan Dvořák, General Manager, Hotel Management
Dear Aziza,Thank you for your very nice review. We are sincerely pleased that you were fully satisfied with your stay, but mostly we greatly appreciate your loyalty and the fact that you would return to our hotel. We value guests like you immensely and we will do our best to make each of your stays with us as pleasant as possible! Once again thank you for staying with us!Sincerely, Ivan Dvořák, General Manager
by A verified traveler
Posted 21 Oct 2024
No bathtub
Comment from Hotel Management
24 Oct 2024 by Best Regards, Ivan Dvořák, General Manager, Hotel Management
Dear Seymour,Thank you for staying with us, but also thank you for sharing your opinion. We are glad that you enjoyed your stay, besides the little inconvenience with the bathtub. We hope you had a really enjoyable stay with us and once again thank you for choosing Panorama Hotel Prague!Best Regards, Ivan Dvořák, General Manager
by A verified traveler from Bellevue
Posted 7 Oct 2024
Great hotel, nice rooms, super good breakfast. Connected to a nice mall and food court, with a metro station. I wanted to use the pool but they charge for it. Massages should be at a fee, but not the pool.
Comment from Hotel Management
17 Oct 2024 by Ivan Dvořák, General Manager, Hotel Management
Dear Mark,We appreciate to know the opinion of our guests, so thank you for your nice review. When it comes to the mentioned wellness fee - we are sorry if you were not given a proper information about your reservation from the provider of your stay (the platform you booked your stay through) - not all the rooms have the SPA entrance automatically included, since the rooms (and the room’s packages) and their prices differentiate by the level of services automatically included. We hope the situation is clearer to you now and we will be very happy to see you back one day!Best Regards, Ivan Dvořák, General Manager
by A verified traveler
Posted 6 Oct 2024
the AC is not AC, just a fan blower.
Heat did not work, I was told there is no heating season yet. Parking at $25/day - what a joke. Breakfast is expensive. They used to have better breakfast selection.
Comment from Hotel Management
17 Oct 2024 by Ivan Dvořák, General Manager, Hotel Management
Dear Bronislav,We are appreciative towards your feedback. We are sorry for the little inconvenience with the parking price - however the price might seem expensive to you, we just follow a regular market price for parking in the centre of Prague. Besides that we hope you had a comfortable stay with us.Best Regards, Ivan Dvořák, General Manager
by A verified traveler
Posted 24 Sep 2024
The hotel is excelent. Well connected by tram and metro also.
Comment from Hotel Management
2 Oct 2024 by Ivan Dvořák, General Manager, Hotel Management
Dear Santiago,Thank you for your very nice feedback - knowing the opinion of our guests is crucial to us. Thank you for choosing Panorama Hotel Prague for your stay and for your kind review. We will be very happy to have a chance of welcoming you back!Best Regards, Ivan Dvořák, General Manager
by A verified traveler
Posted 20 Sep 2024
The hotel facility is old, dirty and no maintenance in the rooms.. bathroom so dirty with dirty bathroom curtains and the toilets got choked even from peeing whiles we are occupied in the room, room service comes to attempt to drain the toilets. Request to change room failed so we eventually decided to check out. My wife and I will never recommend this property for anyone who wants to have a good sleep during their holidays in Prague. Their restaurants look well decorated but with nothing special and pricey for the food. Waiters and managers are rude and it’s as if they are expecting a certain class of people to dine there where as whatever had there, was paid for.
Comment from Hotel Management
2 Oct 2024 by Ivan Dvořák, General Manager, Hotel Management
Dear Stephen,Thank you for your feedback - we always try to reach the highest level of customers satisfaction, so knowing the opinion of our guests is crucial to us. We are sorry if you felt that the cleanliness in our hotel needs an improvement, but when it comes to the cleanliness of our hotel in general, we pay extremely precise focus to that. So that the bathroom in your room would be left with dirty shower curtains or a dirty toilet sound highly improbable to us, since each of our rooms is even inspected after cleaning. We always follow the request of our guests if they prefer to change the room (in a situation like that), since the satisfaction of our guests is crucial to us. If we are 100% occupied that time, unfortunately the change of the room is not possible, but we always try to fix the situation as soon and as smooth as possible, so that is also why we had immediately sent the technicians to your room to properly check the bathroom. But we did not manage to fix things according to your preferences anyway, so once again we are sorry for that and we will do our best to improve our services!Best Regards, Ivan Dvořák, General Manager
by A verified traveler
Posted 19 Sep 2024
Great hotel if getting a little dated. Hub for vast coach and school parties which can be trying ( and hugely adds to breakfast and lift queues). A bit out of the town centre but UBER service impeccablle. Overall, very pleasant.
Comment from Hotel Management
2 Oct 2024 by Ivan Dvořák, General Manager, Hotel Management
Dear Georgina,Thank you for your feedback, we always appreciate to know the opinion of our guests. We are very happy that you enjoyed your stay, but we are sincerely sorry for the noise from the bigger groups. Besides that we hope that your stay with us was a pleasant one!Best Regards, Ivan Dvořák, General Manager
