Ratings based on 589 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Ahmed, thank you very much for your shared feedback on our services in NH Prague City. This really means a lot to us and were glad that we could provide you with great level of hospitality service. We hope to welcome you again in the near future. Our entire team stays at your disposal.With regards,Petr Polacek
by A verified traveler
Posted 4 Oct 2024
The rooms as well as the reception have a heavy smell !
Comment from Hotel Management
6 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Nesrin, thank you kindly for your shared review on our services in NH Prague City. Were truly pleased that you chose us for your stay in the hotel. We fully understand that youve noticed a smell in the lobby and in our rooms of our internal perfume, which is being dispersed during the whole day in our property. It shouldnt be as heavy, as per your description, but well surely check the current status of the procedure. We hope that many other aspects of your stay were more satisfactory and we believe that we can provide you with the optimal stay in the future! Our whole team stays at your disposal and we wish you a lovely day from Prague!With regards,Petr Polacek
by A verified traveler
Posted 4 Oct 2024
You should do something about the heating system
Comment from Hotel Management
6 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Jose, thank you very much for your shared feedback on our services in NH Prague City hotel! Were truly pleased that you chose us for your stay in the Prague. Well definitely check the heating system in our hotel, especially in our rooms. Thank you for your remark and we hope that we can provide you with the optimal conditions via your future stay to ensure a fully satisfactory stay. Our whole team stays at your disposal.With regards,Petr Polacek
by A verified traveler
Posted 1 Oct 2024
Everything is right
Comment from Hotel Management
1 Oct 2024 by Guest Relations Manager, Hotel Management
Dear Jovito, thank you so so much for your shared feedback on our services in NH Prague City. Were truly pleased that we could do our best for you and make your stay as enjoyable as possible. Our entire team stays at your disposal and if you plan to make any future stays in the Prague, remember to come to us! Thank you and wish you a lovely day from the Prague.WIth regards,Petr Polacek
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Norma, thank you very much for your shared feedback on our services in NH Prague City. Were truly pleased that you chose us for your stay in the Prague. Wed deeply appreciate to know what led to the mediocre rating of our hotel NH Prague City. Wed love to improve our level of hospitality and the quality of our services. If you are to travel to the Prague again in the future, please, let us know about potential questions, requests or wishes. Wed do our best to make your stay as enjoyable as possible.With regards,Petr Polacek
by A verified traveler
Posted 26 Aug 2024
Great for families, shopping area around the area, tasty breakfast and super friendly staff!!
Definitelly we'll come back :)
Comment from Hotel Management
26 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Juan Carlos, thank you so much for your shared feedback on our services in NH Prague City. Were truly pleased that you chose us for your stay and that you found our hotel as a lovely location, where one can enjoy their time with family. We appreciate your nice comments about the local area, tasty breakfast and helpful staff! This really means a lot to us. We look forward to welcoming you again in the near future. If you happen to have any additional requests, questions or wishes, do not hesitate to write us in advance. Well do our maximum to assist you in the most optimal way.With regards,Petr Polacek
by A verified traveler
Posted 16 Aug 2024
We have a nice experience with my family and two children here nothing wrong at all.
Thanks
Comment from Hotel Management
17 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Mr. Nofarjam, thank you so much for your time and willingness to share your feedback on our services in NH Prague City. Were truly pleased to read about your experience in our establishment. We truly hope that we can provide you with more from our side in the future. Our entire team will be at your disposal to make your stay as enjoyable as possible.With regards,Petr Polacek
by A verified traveler
Posted 7 Aug 2024
Convenient and nice property. It was a quick/short stay (just one night, and left early, early morning), but very good.
Comment from Hotel Management
7 Aug 2024 by Guest Relations, Hotel Management
Dear Mark, thank you kindly for your shared review on our services in NH Prague City. Were glad that you chose us for your stay in the Prague. We appreciate that you experienced a convenient location of our hotel, nice atmosphere and we sincerely hope that we can welcome you again during your future travels! Our entire team will be at your disposal to make your stay as comfortable and enjoyable as was during this time. With regards,Petr Polacek
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
9 Sep 2024 by Guest Relations Manager, Hotel Management
Dear Ka Ying, thank you very much for your shared feedback on our services in NH Prague City. Were truly pleased that you chose us for your stay in the Prague. Were glad that we could deliver the best for you. We look forward to welcome you again in the near future. Our entire team stays at your disposal.With regards,Petr Polacek
by A verified traveler
Posted 4 Aug 2024
Horrible and terrible place to go, avoid at all cost!!
Comment from Hotel Management
6 Aug 2024 by Guest Relations Manager, Hotel Management
Dear Mrs. Rosenthal, thank you for your feedback on our services. We appreciate your sincere comments about your experiences in our property. Were very sorry that we havent met your expectations and that you left us dissatisfied. Wed love to know more about your experiences, so we can rectify and positively adjust our provieded services. If you can, please, do not hesitate and contact us back via email, which can be found in the internet, when you search for NH Prague City or NH Collection Prague. We hope to receive your detailed feedback. Your opinion means a lot to us and we believe that we can show you much better level of hospitality service and our commitment to provide quality and excellence. With regards,Petr Polacek
