Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Kateřina Pospíšilová, Front Office Manager, Hotel Management
Dear Julian, thank you for your lovely rating. We really appreciate it.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Kateřina Pospíšilová, Front Office Manager, Hotel Management
Dear Larry, thank you for your lovely rating, we really appreciate it.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Kateřina Pospíšilová, Front Office Manager, Hotel Management
Dear Matthew, thank you for your lovely rating, we really appreciate it.
by A verified traveler
Posted 28 Oct 2024
Very nice hotel right on the river. Friendly staff. Would stay here again.
Comment from Hotel Management
29 Oct 2024 by Kateřina Pospíšilová, Front Office Manager, Hotel Management
Dear Larry, Thank you for your kind words! We're delighted you enjoyed our riverside location and friendly team. We can’t wait to welcome you back for another stay!
by A verified traveler
Posted 27 Oct 2024
Classy, spotless and spacious rooms. great staff and breakfast was great!
Comment from Hotel Management
29 Oct 2024 by Kateřina Pospíšilová, Front Office Manager, Hotel Management
Dear Joan, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our spacious, spotless rooms, friendly staff, and delicious breakfast. We look forward to welcoming you back soon!
by A verified traveler
Posted 30 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Kateřina Pospíšilová, Front Office Manager, Hotel Management
Dear Martyn, thank you for your lovely rating, we really appreciate it.
by A verified traveler
Arthur
Posted 17 Aug 2024 on HotelsIt was just for a night and the room was good as one should expect from a hotel like this.
Comment from Hotel Management
19 Aug 2024 by Kateřina Pospíšilová, Front Office Manager, Hotel Management
Dear Arthur, Thank you for your feedback! We're glad to hear the room met your expectations. We hope to welcome you back for a longer stay next time!
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Viktoria Suskova, General Manager, Hotel Management
Dear Stephen,thank you so much for your evaluation, that is always very important for us. I hope you had a great time in Prague and if you decide to revisit, we will be happy to welcome you back again.With regards,Viktoria Suskova, General Manager
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Kateřina Pospíšilová, Front Office Manager, Hotel Management
Dear Martin, thank you for your lovely rating we really appreciate it.
by A verified traveler
Posted 30 Jul 2024
Cleaning lady didn’t speak English, Czech, German or French. The do not disturb sign was on the door, she didn’t even knock and just walked in when I was changing. She didn’t even apologize. There was construction noise present from early morning. The reception is mostly unattended so I had to wait 15 minutes at empty reception for check out. Also you will have to carry your bags up and down the stars to reach the elevator.
Comment from Hotel Management
7 Aug 2024 by Viktoria Suskova, General Manager, Hotel Management
Dear Monika,I am sorry for the discomfort you felt while staying in our hotel. We are currently renovating part of our rooms to improve our guests experience, and we organize the noisy works to be done between 10 a.m. and 3 p.m., where most of our guests are out of the hotel, so we minimize exactly such discomfort. However, I can declare those works will be finished next week. Our reception is 24/7 and is empty only when receptionists are asked by our guests for assistance. And we are happy to assist also with luggage, as our hotel is in two (connected) lovely old buildings that were unfortunately not constructed with barrier-free entrance, hence seven stairs up and at the end of a corridor seven down to reach the lifts in the second building. I am sorry we didn't meet your expectations, but if you happen to visit us again, I am sure we could make your stay enjoyable.With regards,Viktoria Suskova, General Manager
