2/10 Terrible
Nick
Traveled with family
Dec 12, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
⚠️ Bed Bug alert!
Our long waited vacation has been ruined with bed bugs in our room.
Woke up at midnight to severe burns and rash on my arms. Lights on and saw the bugs on the pillow. Looked on Google and learned about bed bugs. Caught one and showed to front desk. They gave me the next room saying hotel is full and nothing else can be done.
Found more bed bugs in this new room.
We could not sleep until morning.
In the morning the front desk manager said he will change the sheets and did not see bed bugs himself.
Next night same problems. I took the pillow with bugs to front desk. Showed numerous bugs I killed in napkins. Videos. No sleep for the second night. Despite staying awake bites on arms and neck.
The answer was ‘nothing we can do!’
Our long waited Christmas market vacation is thus ruined.
Yes hotel location, decor, breakfast etc is nice.
But they come with bed bugs!!!! Beware!
I have the pictures and videos.
Nick
Stayed 2 nights in Dec 2024