Ratings based on 584 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2024
We are regulars here. The property is in a great location and the breakfast is wonderful. My only complaints are the AC is really bad in the summer. Luckily it was cool at night so we could open the windows. We also never received a room upgrade. My flight over was delayed 24 hours due to mechanical issues and they refused to do anything about crediting me for my room eventhough they had plenty of time and rebooked it to another guest.
by A verified traveler
Posted 3 Aug 2024
Ground floor and reception are beautiful. It does have a library area. This would have been a real luxury hotel or palace in the past, and much of the ground floor and terrace are still grand. The room was very good too, with plenty of storage. Staff was friendly. I asked for an iron and it was delivered promptly to my room. The hotel restaurant was closed for dinner during my stay, but i enjoyed walking towards the central town and finding local restaurants. This hotel is relatively far from the tourist areas, in that it's not bang in the middle of the old town. However, it was very affordable. I can image this being much more expensive if the rooms were updated (they are still very good though). Overall i rate high my experience.
Comment from Hotel Management
14 Aug 2024 by Jack Hamid, Hotel Management
Dear Mr. Durazo,Thank you for your detailed feedback! We’re delighted that you enjoyed your stay and appreciated the beauty and history of our hotel, especially the grand ground floor and terrace areas. It’s great to hear that your room was comfortable with plenty of storage and that our staff was friendly and responsive.While the restaurant being closed for dinner was an inconvenience, I'm glad you enjoyed exploring the local dining options in the central town. We appreciate your understanding regarding the location and are pleased that you found the stay to be affordable.Your positive experience means a lot to us, and we look forward to welcoming you back soon!Best regards,Jack HamidPR & Guest Relations ManagerLE PALAIS ART HOTEL PRAGUE
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Jack Hamid, Hotel Management
Dear Mr. stephen,Thank you for your feedback! We’re thrilled to hear that everything was perfect during your stay. Your satisfaction is our top priority, and we’re glad we could meet your expectations.We look forward to welcoming you back soon!Best regardsJack HamidPR & Guest Relations ManagerLE PALAIS ART HOTEL PRAGUE
by A verified traveler
Nonfun, no dinner
Posted 3 Jul 2024 on HotelsNo service, for 5 star not really
Comment from Hotel Management
14 Aug 2024 by Jack Hamid, Hotel Management
Dear Mr.Jan,Thank you for sharing your feedback. I’m sorry to hear that the lack of dinner service did not meet your expectations for a 5-star hotel. We understand how important this amenity is and apologize for the inconvenience it caused during your stay.Your comments are valuable, and we will certainly take them into consideration as we strive to improve our offerings. We hope to have the chance to welcome you back in the future and provide a more complete experience.Best regards,Jack HamidPR & Guest Relations ManagerLE PALAIS ART HOTEL PRAGUE
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
14 Aug 2024 by Jack Hamid, Hotel Management
Dear Mrs.Cristina, Thank you for your feedback! We’re thrilled to hear that everything was perfect during your stay. Your satisfaction is our top priority, and we’re glad we could meet your expectations.We look forward to welcoming you back soon!Best regards,Jack HamidPR & Guest Relations Manager LE PALAIS ART HOTEL PRAGUE
by A verified traveler from Valrico
Posted 14 Jun 2024
Great hotel with an outstanding staff, great outdoor breakfast patio with a beautiful view of the city.
Comment from Hotel Management
24 Jun 2024 by Jack Hamid, Hotel Management
Dear Mr. Timothy,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel. It's great to know you appreciated our outstanding staff and loved our outdoor breakfast patio with its beautiful view of the city. We look forward to welcoming you back soon.Jack HamidPR & Guest Relations Manager LE PALAIS ART HOTEL PRAGUE
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
24 Jun 2024 by Jack Hamid, Hotel Management
Dear Mr. Declan, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel.Jack HamidPR & Guest Relations Manager LE PALAIS ART HOTEL PRAGUE
by A verified traveler
Posted 1 Jun 2024
Fabulous, beautiful hotel with 5 star service. Loved it.
Comment from Hotel Management
24 Jun 2024 by Jack Hamid, Hotel Management
Dear Mrs. Roslyn,Thank you for your kind words! We're delighted that you loved our fabulous, beautiful hotel and our 5-star service. We look forward to welcoming you back soon.Jack HamidPR & Guest Relations Manager LE PALAIS ART HOTEL PRAGUE
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
5 Jun 2024 by Jack Hamid, Hotel Management
Dear Mr. Roger, Thank you for your feedback. We're glad to hear that your stay was satisfactory. If there are any specific areas where we can improve or if you have any additional comments, please let us know. We hope to welcome you back in the future.Jack HamidPR & Guest Relations ManagerLE PALAIS ART HOTEL PRAGUE
by A verified traveler
Posted 29 Apr 2024
This hotel has an old European works charm to it. It’s absolutely beautiful, room was super clean and the staff were exceptional.
Comment from Hotel Management
29 May 2024 by Jack Hamid, Hotel Management
Dear Mrs. Victoria,Thank you for your wonderful feedback!We are thrilled to hear that you appreciated the old European charm of our hotel. It's great to know that you found the room super clean and that our staff provided exceptional service. We strive to create a memorable and pleasant experience for all our guests, and your kind words are very encouraging.We look forward to welcoming you back for another delightful stay. Thank you once again for sharing your experience with usBest regards,Jack HamidPR & Guest Relations Manager LE PALAIS ART HOTEL PRAGUE
