Ratings based on 138 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
I found that it was nice and clean, well kept, staff is very helpful and supportive and knowledgeable.
by A verified traveler from Scarborough
Posted 8 Sep 2024
Extra charges for use of facilities such as pool and sauna. Had to close the bathroom door to use the toilet. Other than beans there wasn't anything hot for the breakfast buffet.
by A verified traveler
Posted 6 Sep 2024
The property is cleaned, and staff generally get on with their jobs. It's value for money, and there's a clean room every day.
Areas of improvement:
1. Staff, especially customer-facing, could be more friendly and approachable by smiling and conversing with customers. One of the receptionists was too serious and appeared to be forcing words out of her when talking or enquiring.
2. Breakfast is very average because it does not include cooked foods; all the items displayed are processed foods. And it is the same food every day. This is boring.
3. Regarding breakfast, food should be labelled so customers know what they are eating, especially for allergy sufferers, particularly children.
4. The swimming pool and even the paid spa are not available to customers until late in the evening. The staff told me that the pool is being rented out to outsiders, offering swimming lessons to children who use it all day. This MUST be displayed, and customers SHOULD be informed when booking. Otherwise, it is deceptive or misleading, to say the least.
5. It is ridiculous that customers have to pay to use the pool and sauna, even though the hotel advertises these amenities to attract customers.
Unless all the above are attended to, I WILL NOT USE THIS HOTEL AGAIN, AND I WILL NOT RECOMMEND IT TO ANYONE.
by A verified traveler
Posted 29 Aug 2024
Great transport links but not a lot else good. You have to pay for the spa/pool. Staff speak little or no English and one was particularly rude to us because we'd gone outside for a cigarette. Cleanliness levels in the communal areas were perfect but the room was gross. Cobwebs under the bed. Dirty shower screen. Crisps and a thick layer of dust down the side of the bed. Windows had handprints on. Dead insects inside the light. No shower gel in the bottle and it wasn't topped up for the entire stay. The pillow was a duvet resulting in me having a stiff neck for hours upon waking. The mattress was covered in yellow stains. The sheets had lots of hairs on. Windowsill grimy and had a hair on it. The glassware provided was dirty. The kettle wasn't emptied. Only tea in the room. The food was OK but not great if you're British. Who has carrots and cauliflower for breakfast?! The juice was watered down. Very very hot and noisy so sleeping nearly impossible. Peeling wallpaper, mould spots on the ceiling, a hole in the wall. Paint flaking off the ceiling. Went to reception several times and there was nobody there. THIS IS NOT A 4* HOTEL.
by A verified traveler
Economical accommodation on outskirts of Prague
Posted 19 Aug 2024 on HotelsThe location is quite a way from the centre of Prague, however there is a bus stop just 50 metres from the hotel (bus service 109) which in 5 minutes takes you to a Metro stop where you can get an underground metro train to the centre of Prague. Note the bedrooms are not air conditioned, so rather uncomfortable in the recent hot weather.
by A verified traveler
Posted 19 Aug 2024
This property has no air conditioning. It was extremely hot during our period of stay. They didn't even provide a fan.
We couldn't get enough sleep.
The room was too tiny for a family of three. There was literally no room to put our luggage.
The breakfast was good though.
by A verified traveler
Posted 27 Jul 2024
Breakfast wasn't very good. The pool was amazing.
by A verified traveler
Well priced great hotel
Posted 18 Jul 2024 on HotelsWe really enjoyed our recent stay at the Hotel Relax Inn. The hotel is positioned well near fast bus routes that take you to the nearest tram/underground stop so getting into the city centre of Prague is really quick and easy. The staff were all really friendly and helpful. The continental breakfast selection was great and really nice quality. The room was spacious and clean. The pool area was also really nice. A great stay and would definitely return and recommend to others.
by A verified traveler
Posted 1 Jun 2024
Parking charges are not properly stated on the website, however we found free parking space around.
The staff looked confused, with every answer we needed to wait for the manager who was working afternoons only.
by A verified traveler
Posted 8 May 2024 on Hotels
