Ratings based on 159 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Sep 2024
When we got to the room the windows were already open which made our room filled with bugs. No air conditioning which made the room super hot. Told staff about it and they offered a fan. We didn’t stay at all due to the poor condition our room was. Asked the front desk person if we could get a refund for our last two days and she told me she didn’t know and we would have to wait the next morning for the manager. We then stayed somewhere else until the next morning. The next morning I called and asked for the manager to which they replied “No, who is this?”. After that the call either disconnected due to bad WiFi or they hanged up on me. So then I tried to call back five times but no one answered. So me and my fiance took a car to the hotel to ask for the manager in person. This place honestly is very disgusting and the staff are very rude.
Comment from Hotel Management
20 Oct 2024 by Team Hotel Aura design & garden pool, Hotel Management
Dear McKenna,Thank you for taking your time to share your review. Naturally we are very sorry to hear that you were not satisfied with your stay with us. I would like to mention that the room you have booked does not have AC and this information is clearly visible on Expedia where you made your nonrefundable reservation. I am sorry that you did not notice this when you booked the room. Other thing is that you travelled in September and the outdoor temperature was around 15C and the rooms therefore did not need air conditioning. In addition, you were offered a fan which was refused.We are sorry that we did not meet your expectation.Kind regards,Team Hotel Aura design & garden pool
by A verified traveler
Great for families with kids
Posted 13 Jul 2024 on HotelsWe were unlucky and due to bad weather we didn’t get to enjoy the pool at all, such a pity, it looked awesome!! Otherwise the breakfast was great, totally worth it! Also, I really recommend it to family with kids. We came with two kids and having a little inside room to play and the outside space was amazing! I reall recommend it!
Comment from Hotel Management
14 Jul 2024 by Martina / Team Hotel Aura design & garden pool, Hotel Management
Dear Veronika, Thank you very much for your review, we appreciate it and hope to have a chance to welcome you back soon!
by A verified traveler
Posted 28 Jun 2024
Amazing staff made the stay very easy and enjoyable. The amenities were brilliant although the rooms maybe could have been better.
Comment from Hotel Management
1 Jul 2024 by Martina / Team Hotel Aura design & garden pool, Hotel Management
Thank you very much!
by A verified traveler
Posted 16 Jun 2024 on Hotels
This has to be one of the best kept secrets. It's clean and the people are friendly. It's also within walking distance of a huge grocery store, restaurants, and other such places.
Comment from Hotel Management
16 Jun 2024 by Martina / Team Hotel Aura design & garden pool, Hotel Management
Dear Brian,thank you very much for sharing such a nice review. We appreciate it and hope to have a chance to welcome you back soon.
by A verified traveler
Super Hotel
Posted 27 May 2024 on HotelsIt was awesome from start to finish! The Manager Lukas & the front desk clerk Joseph were by far the best of the best of the best. A kind caring & compassionate team that would do anything within their power to make you smile. We will return in the future........ :-)
Comment from Hotel Management
28 May 2024 by Martina / Team Hotel Aura design & garden pool, Hotel Management
Dear Joel, Thank you very much for sharing such a great review, we appreciate it, especially Lukas and Joseph are excited! Looking forward to welcome you back soon!
by A verified traveler from Drahanovice
Posted 1 Apr 2024
Nice
Comment from Hotel Management
2 Apr 2024 by Martina / Team Hotel Aura design & garden pool, Hotel Management
Thank you for sharing your review, we appreciate it!
by A verified traveler from Menlo Park
Posted 13 Feb 2024
Very good choice in this hotel during our stay in Prague. We checked in online and upon arrival we went to our room almost immediately. The rooms were clean and comfortable. Every morning the day started with tasty and nutritional breakfast that came with several choices. The Old Town (Prague) is 20 mins away by taxi with public transportation option also available nearby.
Comment from Hotel Management
14 Feb 2024 by Martina / Team Hotel Aura design & garden pool, Hotel Management
Dear Mihail, thank you very much for choosing our hotel for your Prague stay. We appreciate your review and hope to welcome you back soon.
by A verified traveler
Posted 29 Dec 2023
Staff is very nice and accommodating. Complimentary breakfast was really delicious. The hotel is a few miles away from all the attractions.
Comment from Hotel Management
30 Dec 2023 by Team Hotel Aura design & garden pool, Hotel Management
Dear Faisal, thank you very much for sharing your review, we appreciate it and hope to have a chance to welcome you back soon!
by A verified traveler
Great little find
Posted 13 Sep 2023 on HotelsPerfect hotel for my trip to Prague. The staff, food, facilities and location were top notch! I would highly recommend. Great pool, grounds. Reception staff very helpful and willing to offer suggestions for things to do and places to eat.
Comment from Hotel Management
13 Sep 2023 by Martina / Hotel Aura Prauge design & garden pool., Hotel Management
Dear Louise, Thank you very much for sharing such a great review, we appreciate! Hope to welcome you back soon!
by A verified traveler
Posted 8 Dec 2021 on Hotels
Most dirtiest room I’ve never been
Comment from Hotel Management
10 Dec 2021 by Martina / Hotel AURA Prague design & garden pool, Hotel Management
Dear Mr Srebryo,
Thank you for taking your time to write your review about your recent stay with us. I am really surprised that your experience was such a bad as other guests usually rate cleanliness of our rooms very high and all our rooms are checked on a daily basis by our duty manager to make sure that everything is according to our standards.
I am sorry that you did not contact our front desk team upon your check in – we are always ready to solve any issues that may arise.
If you are interested in telling us the details kindly contact us at: provoz@hotelaura.cz
