Ratings based on 159 Verified Reviews
3.2 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jul 2024
We ended up here because our vrbo booking cancelled on the day of arrival and this was the only thing we could find last minute. Front desk main person was very rude and not very accommodating or welcoming. When I came to report a problem first he made me wait until he finished adding his bills and then he said “so what” - the problem was there was a man walking in the hallway naked in the communal area and being creepy to my daughter - I thought his response was offensive. Plus they didn’t want to give us back our deposit and tried to tell us it would automatically come to us in 24 hours, based on other reviews I knew that wasn’t going to happen and both the father and son got very angry with us for asking for our deposit back and basically kicked us out during our breakfast which was supposed to be included. The towels and sheets were clean and the toilets were decent as well, the location was ideal however the staff was awful except for the woman and the new young man who works in the morning they were both really nice. Would never stay here again though and wouldn’t recommend it.
by A verified traveler
Very bad hotel do not stay here
Posted 13 Jun 2024 on HotelsThe elevator was so small could only hold one person and suit case. The room had a mold smell that was strong. Thr breakfast was not fresh. They charged 200 eurosfor room keyand told us it would be returned when the key was returned. I returned the key during checkout but we have not received the 200 euros back. I would NOT recommend this hotel to anyon.
by A verified traveler
Bad trip
Posted 18 Feb 2024 on HotelsThey steal 1000$ from the rooms when you was outside in the city someone has been in our room clean it and changed towels
When we went to check out the room we was looking at the luggage’s we checked the passports and we found that someone steal 1000 USD from our bags we order a police and we filmed everything and they get the money back after
by A verified traveler
Posted 12 Oct 2023 on Orbitz
Main problem is the night staff. Inner doors are locked, and when they cannot be opened at late hours, he gets extremely agitated and yells in Czech language.
It is a dad-son operation, and completely unprofessional and unfit for hospitality business.
DO NOT GO HERE.
by A verified traveler
Posted 17 Sep 2023
by A verified traveler
Rude, Scam, Bare Minimum
Posted 17 Sep 2023 on HotelsHotel can be entered only by being buzzed in. Seemingly not wheelchair accessible. They overcharged, staff didn't give us the bill, and were rude when asked for the bill. I suspect they mostly didn't return the key deposit, as many other reviews here claim. Afterwards, when sent an email inquiring about the price difference (reservation was made by hotels.com, which shows the price), a month later the hotel still did not answer. Breakfast included - good enough to not be hungry, coffee limited to 1 per person. Rooms worn down, shared bathrooms. Location fairly good - between multiple bus-and-metro stops. If you avoid need a place to stay for cheap, this is an option, but be wary. I will not be coming back.
by A verified traveler
Posted 15 Jun 2023
by A verified traveler
Posted 23 May 2023 on Hotels
by A verified traveler
Labyrinth
Posted 7 Jul 2022 on HotelsA little confusing to reach the room and find the way back out, but ok
Comment from Hotel Management
13 Jul 2022 by Pavel, Hotel Management
Thank you for the review and for the feedback. While the layout of the hallway is not a straight corridor, it is just one way hall shaped as a letter C. One can not get lost there. There are still plans of the floor on the walls and it is good to know we should make them better visible.
Best regards
by A verified traveler
Comfort doesn’t live here
Posted 5 Oct 2019 on HotelsThis place is super close to the city center but next time I wouldn’t book this hotel only for location. Dirty. Dirty. Dirty. Bathroom? What is it? It looks like an old Soviet restroom. Shower in the room? Oh no! It’s so humid after all. Yes, it’s really cheap for Prague. But if you like at least a bit of comfort I wouldn’t recommend it.
