Ratings based on 118 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
I liked many things. The overall layout of the apartment provided privacy for my friend and I and the kitchen was a nice bonus. Building was secure and well-lit and we felt very safe. Mattresses and linens were organic and comfortable. A top sheet on the beds would have been a nice touch. The apartment was clean and we loved the light and the airflow. All of the windows opened easily. The sound of the bell in historic tower clock just outside was so charming and accurate! Building was quiet and the neighborhood was lovely.
Comment from Hotel Management
22 Sep 2024 by Veronika, Hotel Management
Dear Guest,Thank you for your wonderful review. We’re delighted to hear that you enjoyed the layout of the apartment, the kitchen, and the overall safety and ambiance of the building. Your feedback means a lot to us, and we’re thrilled you had such a positive experience.We hope to welcome you back for another lovely stay!Kind regards,AdrezCustomer care team
by A verified traveler
Posted 17 Sep 2024
Staff is rude !!!!
Comment from Hotel Management
22 Sep 2024 by Veronika, Hotel Management
Dear Guest,Thank you for your feedback. I’m truly sorry to hear about your experience with our staff. Rudeness is unacceptable, and we take such concerns very seriously. We would, however, appreciate more details as the residence is contactless and there is, in fact, no stuff.Your experience is important to us, and we appreciate you bringing it to our attention. We hope to provide you with a much more positive experience next time.Kind regards,AdrezCustomer care team
by A verified traveler
No hot water
Posted 19 Jul 2024 on HotelsWe had no hot water which meant that our whole family had to leave Prague sweaty and dirty. Not nice!
Comment from Hotel Management
30 Jul 2024 by Katka , Hotel Management
Dear Marie,thank you for your review. Let us sincerely apologize for this inconvenience. Feel free to contact us anytime in the future, we will do our best to solve the situation.Kind regards,Customer care team
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Katka , Hotel Management
Dear guest,thank you for rating us.Best regards,Customer care team
by A verified traveler
Posted 25 Jun 2024
Everything you need was around this area. The room was perfect with lots of space.
Comment from Hotel Management
1 Jul 2024 by Katka, Hotel Management
Dear Blerina, Thank you for your wonderful review! We're delighted to hear that you found the area convenient and the room spacious and perfect. We look forward to hosting you again soon.Kind regards,Customer care team
by A verified traveler
Posted 7 Jun 2024
The place was good for the price. We stayed as 3 people. Good location and clean.
Comment from Hotel Management
18 Jun 2024 by Katka, Hotel Management
Dear guest,thank you for your positive feedback.It would be our pleasure to welcome you again in the future.Kind regards,Customer care team
by A verified traveler from Aylesbury
Posted 8 May 2024
Me and my 4 other friends were stayed there for 2 nights. Location wise its good. Everything is near by. But the smell when we enter in our room was terrible each time. We had to keep the windows open all night.
Comment from Hotel Management
20 May 2024 by Katka, Hotel Management
Dear guest,thank you for taking the time to share your feedback. We're glad to hear that you appreciated our hotel's convenient location. However, we're very sorry to learn about the unpleasant smell in your room. This is certainly not the experience we aim to provide our guests.We apologize for any discomfort this may have caused during your stay. Please be assured that we are addressing this issue with our housekeeping and maintenance teams to ensure it does not happen again in the future.We hope you will give us another chance to provide you with a better experience on your next visit.Best regards,Customer care team
by A verified traveler
Posted 7 Jan 2024
Within 30 minute walk to all main places to see and eat in Old Town Prague. The apt was roomy with four beds and two toilets. I heartily recommend.
Comment from Hotel Management
18 Jan 2024 by Klara, Hotel Management
Dear John,Thank you for your recommendation! We're thrilled to hear that you enjoyed the spacious apartment with its convenient location near the main attractions of Old Town Prague. We hope you had a memorable stay, and if you ever plan to return or have any specific preferences, feel free to let us know. We'd be happy to welcome you back.Best regards,Customer care teamAdrez Living
by A verified traveler
Posted 29 Dec 2023
Excellent
Comment from Hotel Management
2 Jan 2024 by Klara, Hotel Management
Dear Jason,thank you for staying with us.With kind regards,Customer Care teamAdrez Living
by A verified traveler
Posted 22 Aug 2023
Comment from Hotel Management
21 Sep 2023 by Klara, Hotel Management
Dear Marisabel,thank you for taking the time to let us know of your experience.With kind regards,Customer Care team
