Ratings based on 104 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Very pleasant staff
Comment from Hotel Management
23 Oct 2024 by Recepción, Hotel Management
Dear Mr. DavidReceive a warm greeting from the Victoria Poza Rica hotel team.Thank you very much for your good comments. We are happy to know that we meet your expectations.We hope to receive you again in the near future. Best regards,
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
20 Jul 2024 by reservaciones, Hotel Management
¡Recibir comentarios es importante para nosotros! . nos complace haber contribuido a una estancia agradable. En tú próxima visita pregunta por las visitas guiadas en Tajin y Papantla.Te esperamos pronto de regreso.
by A verified traveler
Posted 14 Apr 2023
Comment from Hotel Management
4 May 2023 by reservaciones, Hotel Management
Hola gracias por las estrellas nos complace haber contribuido a una estancia agradable. En tú próxima visita pregunta por las visitas guiadas en Tajin y Papantla.
by A verified traveler
Could be much better
Posted 16 Jun 2022 on HotelsElectronic key not working, remote not working, refuses breakfast while included, smells diesel in the bathroom
Comment from Hotel Management
16 Jun 2022 by reservaciones, Hotel Management
We are sorry for your comments, we have in our records that breakfast was provided, everything else was ok in the room but the remote control was damaged.
by A verified traveler
Stay was just ok
Posted 24 Jul 2021 on HotelsExperience was just ok. Beds were too firm and the free continental breakfast is just toasted bred and coffee if you want something else its extra $$$. Elevator did not work. Lights in stairs st night is very poor.
Comment from Hotel Management
26 Jul 2021 by Gerencia División cuartos, Hotel Management
Gracias por la retroalimentación estamos trabajando en mejorar la experiencia, un placer atenderte.
by A verified traveler from Houston, Tx
Posted 5 Jul 2020
horrible experience! nice property but the carpet and bathroom was so nasty!
I don’t recommend this place. Breakfast is so bad.
by A verified traveler
Posted 3 Jan 2019 on Hotels
Comment from Hotel Management
10 Jan 2019 by Reservaciones Hotel Victoria de Poza Rica, Hotel Management
Hola, muchas gracias por la calificación, estamos buscando mejorar y los comentarios nos ayudan en mucho. Un placer atenderle.
by A verified traveler
Don't stay
Posted 3 Apr 2016 on HotelsThe people were nice and courteous. But the beds were full of bed bugs
Recommended
for Everyoneby A verified traveler
NICE PLACE TO STAY
Posted 17 Apr 2015
Pros: A good place to stay for a good price
This hotel is a good place to stay at a low cost. There is not much to see or do around the hotel, but that can be said for the entire city of Poza Rica.
by A verified traveler
Not at all as it appears
Posted 24 Mar 2015 on HotelsThe bed was harder than the floor and the price was outrageous for the amenities and accommodations. I'm usually easy going, but I'm very disappointed in this hotel.
