Ratings based on 175 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from LIMA
Posted 22 Oct 2024
Need to improve their showers
Comment from Hotel Management
22 Oct 2024 by Claudia , Hotel Management
Estimada Tula, muchas gracias por su reciente visita a nuestro hotel.Su comentario sobre la regadera ya se tornó a mantenimiento para su revisión.Quedamos a sus órdenes
by A verified traveler
Posted 16 Mar 2024
Excelente atención
Comment from Hotel Management
16 Mar 2024 by Claudia , Hotel Management
Estimada Claudia, antes que nada quisiera agradecerle en nombre de todos los que laboramos en el Hotel Poza Rica Centro, por habernos elegido como su opción de hospedaje durante su reciente visita a esta ciudad.Y a su vez, por compartir en este sitio su apreciación sobre el servicio que recibió de nuestra parte.Nos reiteramos a sus órdenes.
by A verified traveler
Posted 9 Jan 2024
The hotel is nice, the room was so comfortable and clean and the restaurant service was great
Comment from Hotel Management
9 Jan 2024 by Claudia , Hotel Management
Muchas gracias por sus amables palabras, que nos animan a seguir trabajando buscando siempre la satisfacción de nuestros clientes y amigos.
by A verified traveler from Sherwood Park
Posted 8 Apr 2023
Good Place to stay.
Comment from Hotel Management
9 Apr 2023 by Claudia , Hotel Management
Thank you for your comment, we value all our guests experiences.
by A verified traveler
More of a buiseness hotel
Posted 24 Oct 2021 on HotelsThe hotel is overall good since it is clean and well mantained, but very slow, check in at night was slow even thou they have two poeple at the desk an only 1 person ahead of me. Parking was not diffcult even thou the parking lot is around the block. Even thou i payed for taking an extra person and being cleared by the clerk that by doing that all our breackfast were included, it was necesary to clarify on the desk the next day to make it valid. The waitress made me do that, but after it respected the deal. So i think that is more of a business hotel.
Comment from Hotel Management
25 Oct 2021 by Claudia, Hotel Management
Dear Vladimir,
We appreciate your comments; they will be shared with the whole team.
And we sincerly hope to have the opportunity to have you as our guest soon.
by A verified traveler
Posted 21 Jun 2021
Great location!!!!
Comment from Hotel Management
21 Jun 2021 by Claudia, Hotel Management
Yes, we actually have an excellent location.
Thanks for doing bussines with us.
by A verified traveler from California
Posted 18 Jul 2020
Staff was very nice and friendly and very helpful.
Comment from Hotel Management
18 Jul 2020 by Claudia, Hotel Management
Andrea, thanks a lot for your visits with us (twice!!), and your kind comments.
We are looking forward to have you as guest in the future.
Have a safe trip home!
by A verified traveler
Posted 17 Feb 2020
Comment from Hotel Management
17 Feb 2020 by Claudia, Hotel Management
Gracias por visitarnos, y dejar en este sitio su opinión sobre su experiencia con nosotros durante su estancia.
Estamos para servirle.
by A verified traveler
Posted 4 Jan 2020
Comment from Hotel Management
4 Jan 2020 by Claudia, Hotel Management
Gracias por su preferencia y su visita.
Quedamos a sus órdenes.
by A verified traveler
Posted 23 Nov 2019 on Hotels
Comment from Hotel Management
25 Nov 2019 by Osiris, Hotel Management
Gracias por visitar Best Western Hotel Poza Rica, esperamos verlo pronto de regreso.
