Ratings based on 468 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Honaker
Posted 30 Nov 2024
Comment from Hotel Management
2 Dec 2024 by Sarah, GM, Hotel Management
Thank you! I am so glad to see you had a great stay!
by A verified traveler
Posted 13 Nov 2024
The room was okay but going in the front desk area was torn up due to water damage. I think that we should have been told before when we booked it. A sign on the door said enter at your own risk. I wasn’t impressed.
Comment from Hotel Management
15 Nov 2024 by Sarah, GM, Hotel Management
I am sorry to see you were displeased with the front desk and lobby damage. We do our best to inform guests, however with so many ways to book these days that is a huge challenge. We appreciate the patience and understanding we have received from our guests, and we apologize to those that have been disappointed.
by A verified traveler from Duffield
Posted 1 Nov 2024
Awesome
Comment from Hotel Management
1 Nov 2024 by Sarah, GM, Hotel Management
Thank you so much! I am glad to see you had a great stay!
by A verified traveler from Bristol
Posted 27 Oct 2024
Walking in the lobby and dinning area has been flooded from second floor. Construction waiting on insurance. Man standing outside smoking pot and front area stunk. No breakfast due to flooding. Feel we should have been alerted to problems before hand.
Comment from Hotel Management
28 Oct 2024 by Sarah, GM, Hotel Management
I am sorry to see you were not pleased. We have done our best to try to let everyone know ahead of time of the construction, as it was not a planned renovation this has been exceptionally difficult. We have reached out to all 3rd party companies, but as of now nothing has been posted. We try to contact guests by phone/email, but unfortunately the information we have is not always correct. I do sincerely apologize for the inconvenience in that we cannot provide breakfast at this time given we have no actual area to provide it. We appreciate the kindness and patience we have been shown by most of our guests and apologize to the ones that have been disappointed by the circumstances.
by A verified traveler
Posted 6 Oct 2024
Due to Hurricane Helene, there was water damage to the property. The lobby has to be completely remodeled, lots of noise due to fans and dehumidifiers, but the staff did their best in the circumstances
Comment from Hotel Management
6 Oct 2024 by Sarah, GM, Hotel Management
Thank you so much for your kind review and for your patience. Hopefully if you find yourself back in our neck of the woods, we will be back to 100% and we are looking to be better than ever!
by A verified traveler
Posted 22 Sep 2024
The fixtures need updated in room as most were kinda rusty & the beds most definitely need replaced - felt every darn spring in the mattress!
Comment from Hotel Management
23 Sep 2024 by Sarah, GM, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 16 Sep 2024
N/A
Comment from Hotel Management
17 Sep 2024 by Sarah, GM, Hotel Management
Thank you! I am glad to see you had a nice stay!
by A verified traveler
Posted 14 Sep 2024
Smells of Clorox and mildew people changing brake pads in drive way
Comment from Hotel Management
17 Sep 2024 by Sarah, GM, Hotel Management
We apologize if your stay was not up to par. We work hard to provide clean and comfortable rooms for our guests.
by A verified traveler
Posted 10 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Sarah, GM, Hotel Management
I am so happy you had a good stay! Thank you for being our guest!
by A verified traveler
Posted 4 Sep 2024
Our room was clean and the beds/pillows were comfortable. The fridge worked well, TV had good signal and we had no complaints about the room, except for a little bit of a musty smell from the carpets being recently shampooed/cleaned. The room was very affordable and was better than what I expected. The breakfast is very limited, but they always kept hot coffee ready, which was great! Over all, I give it 3.5 start to 4 stars, related to prive and services.
Comment from Hotel Management
4 Sep 2024 by Sarah, GM, Hotel Management
Thank you. We are glad to see you had a good day!
